We are recruiting for a Commercial Field Consultant to join Commercial Property Claims Team within Aviva. We are ideally looking for a candidate based in/around London or the South-East.

This role is responsible for providing a customer focused and cost-effective service by handling claims from instruction to completion with delegated authority commercial claims typically up to £100k (subject to change within target operating model and in line with leaders & independent oversight). This role will be particularly focussed on handling Commercial Property Owners claims within an experienced Commercial Loss Adjusting team, which presents a great opportunity for someone wishing to move from Domestic claims into Commercial Property.

This role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

Duties & Responsibilities:

• You will validate & quantify all types of property claims in line with policy cover

• Provide reports & estimations for insurance related repairs & other consequential losses

• Carry out field (physical) & desk (virtual) assessments of claims where appropriate to obtain quantum and liability information

• Demonstrate innovative thinking, embracing new technology and ways for us to validate claims at the convenience of our Customers whilst maintaining control of indemnity costs.

• Investigate & negotiate property claims proactively in accordance with agreed competency levels

• Update customers and other stakeholders regularly to ensure they are clear on who is handling the claim

• Demonstrate effective cost management on all claims, evidenced by control of cost/indemnity within policy, principles and standards

• Run costs on allocated claims by conducting investigations and negotiations with our customers

• Project manage allocated losses by conducting timely and appropriate visits/virtual visits to the claim site

• On occasion handle claims, validated & investigated by others

• Identify and flag fraud & recoveries

• Identify and report market, legal and technical trends and developments

• Refer cases outside personal authority

• Manage work in progress and update claims systems/digital hubs to lead workflow & maintain real-time view for customers & business

• Develop working knowledge of geographical area and local market, this will include building relationships with Brokers etc

• Support major incidents like floods by migrating to affected regions for significant periods of time

Skills & Experience required:

• Thorough knowledge of the insurance industry related to commercial property

• Good technical knowledge and experience of commercial insurance claims and the application of commercial wordings including material damage and consequential loss claims

• Property construction understanding, with experience of working on occupied property & premises

• Systems thinking approach to acting on waste in the system & promoting value

• Awareness of flood/escape of water/fire damage management techniques & principles

• Knowledge of health and safety regulations and other relevant legislation – including Asbestos regulations and equipment access restrictions

• Experience of working in a customer focused environment, meeting customer needs through expertise and integrity

• Commercial awareness & appreciation of economic environment

• IT literate & ability to learn new technology

• Committed to building own knowledge, technical, theory and practical through mentoring, undertaking courses, self-learn

Qualifications:

• CERT CILA/ CERT CII (Required)

• DIP CII/DIP CILA (Preferred)

• BDMA Ins (Preferred)

• Accreditation to CIOB, RICS (desirable)

What will you get for this role?

• Salary between £30,000 - £40,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.