AREA OF RESPONSIBILITY:

Reporting to the Manager, Customer Experience. This position provides support to the Revenue Coordinator, counts and processes daily fare box revenues for timely deposit to financial institutions. Prepares and records fare media, inventory and supply orders for disbursement to internal locations.

Sort, wrap and balance coins generated from daily cash revenues and other miscellaneous revenues; prepare bank deposits for pick-up and delivery to financial institution.

Prepare coin orders for Transit Service Centres; accurately count report and deposit monies received in exchange.

Provide information to organizations/internal departments regarding fare media; process and prepare ticket orders for sale from orders received through the general mailbox.

Liaise with administration staff to ensure ticket orders and revenues from front office sales are received and reported accurately.

Maintain the Transit Supply Order Form file; prepare orders for Transit Service Centres.

Perform delivery and collection functions for the Transit Service Centre locations and other various internal locations, as needed.

Maintain and document all fare media and supply movement in the appropriate files; informs management of variances and low inventory levels in a timely manner.

Perform weekly and annual inventory cycle counts.

Prepare daily revenue summary reports for submission to management.

Receive and verify defective Presto cards; prepare card forms for return to vendor including photocopying forms and verifying card forms against CLASS entries.

Provide support with electronic file creation, storage and destruction; prepare documents for mail and delivery and photocopying, as needed.

Work cooperatively with other members of the team to ensure all areas of operation run in an efficient and professional manner.

Ensure security and safety procedures are adhered to and controlled access to the Revenue Room is maintained.

Maintain Revenue Room, including cleaning coin equipment/work area, filing, and re-stocking supplies.

Provide assistance in the training of new employees.

Perform other similar and related duties to this position, as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.

REQUIRED EXPERIENCE:

• One (1) year cash handling and cash balancing experience, preferably in a transit environment.

OTHER SKILLS AND ASSETS:

• Valid, non-probationary Ontario Class G Driver’s License.
• Candidate with reliable vehicle preferred.
• Must be bondable and reliable.
• Able to handle physical demands of the job, including lifting coins weighing approximately 35 lbs.
• Able to work in a noisy environment with exposure to dust and fumes.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Detail-oriented with strong mathematical and calculation skills.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Accuracy and attention to detail for data entry and reconciliation.
• Strong time management and organizational skills.
• Able to work independently and as part of a team in a fast paced environment.
• Able to wear required personal protective equipment and use appropriate safety equipment to complete job tasks in a safe manner.