Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Job Description

We are sourcing a customer focused Client Relationship Manager to take ownership for building sustainable and strategic relationships between Toll Global Forwarding and clients. Based in Westmeadows, this position reports into the Branch Manager and will be responsible for delivering a seamless and professional service that meets and exceeds the customers' expectations.

As the Client Relationship Manager, you will:

• Identify supply chain opportunities that deliver value for both the client and Toll Global Forwarding
• Review internal and external client reports, PBL Compliance and PO bookings to ensure information management integrity. 
• Evaluate client profitability by undertaking frequent client reviews and optimise revenue by reducing cost to serve.
• Support and drive client services and operations teams to deliver value to stakeholders, including mentoring and implementing process improvements.

Qualifications

To be successful in this role, you will need:

• Previous experience in global freight forwarding operations and understanding of the market.
• Previous experience managing a pool of clients, responsible for maintaining relationships and building new business.
• A dedicated team player who thrives in a collaborative environment with the ability to self manage.
• Strong attention to detail and resilience.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.