Agile Working Options

Job Description Summary

Job Description

At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. 

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets.  That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

The Client Development Team support all new business growth for Lloyds Bank and Bank of Scotland’s Corporate Card solutions.  Working closely with the Commercial Bank arm of the business, the team are aligned with the Bank’s overall strategy of Helping Britain Prosper and ensuring we’re putting our Customers first, by bringing the right Payment Solutions to New and Existing Customers of Lloyds Bank. 

The team is formed of business development specialists where on the job training will be provided to bring you up to the highest levels of capability, on par with the rest of the team.

As a Client Development Manager, you’ll plan, implement and carry out Lead Generation and New Business activities in order to meet or exceed our Division’s objectives. You’ll take on an established network of Commercial Bank Colleagues at an Exec and senior level to promote our Solutions across the Commercial Bank’s Customer landscape in Mid-Corporate and Corporate & Institutional Coverage (CIC) in the South West.  A primary focus of the role is building knowledge of our latest commercial card solutions within the commercial bank and facilitating the introduction of these solutions to our key clients, driving new spend and revenue through our best-in-market propositions.

In this role you’ll build a strong pipeline of opportunities within the Commercial Bank, and also support the Commercial Bank in any New To Bank prospecting opportunities. Successfully looking to convert the opportunities into Live customers, who you will manage until the Customer is established, then carrying out a full professional handover to the Relationship Management team.

Your role will be to build excitement and interest around our most advanced commercial card solutions within the Commercial Bank and amongst our key Mid-Corporate and CIC clients. This will involve regular presentations both internally and externally as well as managing the full end-to-end process of identifying new opportunities, engaging with the Commercial Bank to gain introductions to those clients where opportunities have been identified and managing the on-boarding of these clients with the assistance of our dedicated implementation teams (where appropriate).

Other responsibilities include:

• Promote our Commercial Card payment solutions both internally and externally, ensuring the team becomes a recognised centre of business excellence as well as contributing to a team delivering profitable card solutions and business growth.
• Identify opportunities to provide customers with new and appropriate (matched to client needs) card based products and services to assist in the achievement of their business objectives, responding to a wide range of enquiries, resolving issues to the customers’ satisfaction and escalating matters as appropriate.
• Prepare applications for new and existing facilities in order to assist clients in meeting their business requirements
• Deliver income and customer value across the Commercial Card Issuing product suite in the Mid-Corporate and CIC sectors
• Manage and maintain a pipeline of potential business opportunities in a central reporting system, that are ultimately converted, delivering income and profitability to the Commercial Card business.
• Demonstrate pro-activity in the approach to obtaining customer leads, either self-generated or through the Relationship Management team.
• Manage potential key relationships, marketing the full range of solutions available including the development and maintenance of a key customer calling programme and individual customer action plans.
• Develop customer deepening retention strategies through additional product penetration including cross sale opportunities.
• Liaise as appropriate with all other areas of the Group in order to access their specialist skills, obtain and exchange information and identify best practices.
• Formulate and manage an effective working partnerships with all relevant internal and external stakeholders ensuring effective change management processes are synchronised with Wholesale Banking & Markets and Group strategy.
• Evaluate industry, market, customer, competitor and regulatory trends to ensure that identifiable risks and opportunities are defined and developed in order to deliver an appropriate response that protects and develops business benefits for the Group.
• Ensure customer treatment and other regulatory requirements are met and are compliant with the Bank and Regulatory policies in order to protect and enhance the Bank's reputation
• Provide customer specific input in to formal Card tender responses, presenting to the client in a professional manner.
• Continually stay up to date and current with the financial services industry news to evaluate Industry, Market and Competitor trends. 
• Prepare and monitor a range of returns in a compliant and timely manner in order to provide Senior Management with information to monitor and control risk.

As an experienced new business manager, you’ll need to have a proven track record in signing Corporate New Business and managing the relationship from the negotiation and contractual stages, through to implementation. You’ll also need to have recent New Business Development Experience of 3 years or more in Corporate Sales.

Being able to manage and liaise with External and Internal Stakeholders at a senior level is essential for this role, as is excellent verbal and written communication, together with strong technical computer and software skills.

The role is a home based role which will require frequent travel to Customer premises and Commercial Bank Office locations including Bristol, Plymouth, Southampton and Reading, so ideally you will need to be based in or around the South West. Given the nature of the role, having a full driving licence is essential.

The following skills and experience are desirable, but not essential:

• Experience in Sales coordination
• A Financial Services background
• Experience in drafting and creating Tender Responses and Proposals
• CRM/Sales Pipeline Management Experience
• Experience in negotiating pricing and contractual terms, and Contractual discussions

So if you’d like to be part of an inclusive, values-based culture focused on making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including a discretionary performance-related bonus, private health cover, share schemes, and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.

Together we make it possible - join us and you’ll be part of an organisation that values your contribution and empowers you to make a difference.

We support the principles of agile working and will be pleased to consider applications from candidates seeking flexible working arrangements.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.