Job Introduction

• To conduct a varied number of cleaning tasks within specified areas as directed by the cleaning team leader/cleaning supervisor, SSM.
• To work to Company policies and procedures as trained.

This position will be a key part of a one team approach to providing a quality customer experience to the client. The job description is designed to identify the specifics of the role it does not however limit the post holder to the specific tasks and responsibilities listed. The post holder is equally responsible for the satisfaction of the users and must therefore ensure that the standards are delivered. This will mean that you undertake activities outside of the job description to ensure that the overall service is maintained.

This job description is intended to give the post holder an appreciation of the role and the range of duties to be undertaken, It does not attempt to detail every activity and it may be changed from time to time to incorporate changing circumstances.  Specific tasks and objectives will be agreed with the post holder at regular intervals.

Role Responsibility

• Undertake all required training in relation to all aspects of the cleaning service delivered to the client, as requested.
• Comply to all client policies / procedures in relation to housekeeping / infection control / security.
• Work to a schedule of cleaning tasks, as directed by the cleaning supervisor/ SSM.
• Wear the company uniform at all times whilst at work.
• Wear any items of personal protective equipment, as specified by the cleaning supervisor /SSM.
• Ensure that all requirements in relation to COSHH are adhered to, as specified by the cleaning supervisor/SSM.
• Ensure that the site/cleaning offer colour coding policy is adhered to at all times.
• The method of conducting all cleaning tasks is as directed via the Great / cleaning offer task cards / pictorial task cards.
• To report all faults in relation to cleaning machinery/equipment to the cleaning supervisor.
• To report all building defects to the cleaning supervisor.
• To carry out any reasonable request, as specified by the cleaning supervisor / SSM.
• To complete extra cleaning measures in line with COVID-19 specific guidelines set by the cleaning supervisor/SSM.
• To be aware of your duty of reasonable care for the health and safety of yourself and others.
• To work throughout the York campus in line with management direction.

• Engage and build effective relationships within the company and client organisation, developing an understanding of priorities and specific needs of the business.
• To be proactive in responding to others requirements.
• Where there is evidence of improvements required to the service delivery, or examples of best practice, appropriate action should be taken to remedy or share.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in the work place. Follow client/company guidelines with regards to the identification and reporting of health and safety hazards.

The Ideal Candidate

Knowledge, skills and experience:

• A high level of customer services and cleaning in prestigious environments
• Relevant training, qualifications and experience to deliver services in line with statutory requirements
• Experience with focusing on individual customer requirements and care whilst meeting required service levels
• COSHH training/awareness
• PPE usage
• Awareness of the need to provide services in a sensitive manner such as not to affect Sodexo and Astellas’ business, reputation or share value
• Ability to handle feedback in a calm, structured and professional manner
• Ability to challenge ideas and opinions in sometimes confrontational situations
• Ability to multi-task
• Proactive
• Excellent communicator with good listening skills
• Resilience
• Works well on own and with others
• Ability to prioritise
• Excellent interpersonal skills
• Attention to detail
• Reliable and trustworthy
• Flexibility that is focused to delivering exceptional customer service.
• Can-do attitude
• A hands on approach

Desirable:

• High level cleaning
• Use of cleaning machinery (Karcher etc)
• Specialist cleaning – carpets/blinds/soft surfaces