We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their member's health and well-being at the heart of what they do.

What you will be doing:

• Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situations
• Guiding and providing assurance to our members during their health care journey
• Respond to member enquiries displaying consistently high levels of professionalism
• Gather information, conduct research, and piece together a case to deliver a confident and clear decision
• Participate in creating and maintaining a positive, supportive and rewarding team environment
• Continuously keep up to date with policy, product, and process knowledge
• Contribute to a culture of accountability, ownership, and trust amongst the team ​
• Demonstrate consistent and excellent results against performance targets ​
• Working 40 hours per week, Monday – Friday

Who we’re looking for:

• You will love helping people and being a team player
• You’ll be warm and friendly
• You’ll have a growth mindset and thrive on learning new skills
• You will be self-motivated to reach your goals
• You’ll be excited about your career and growth

Your experience and skills:

• Great with customers
• Excellent English skills, both verbal and written
• Strong attention to detail

What you’ll get in return:

• Competitive base salary with discounted health insurance and wellness benefits
• A free Fit-bit and cash rewards for completing well-being activities
• Career development and growth opportunities
• A supportive training environment
• A diverse and inclusive culture where you can bring your whole self to work
• A fun and collaborative work environment
• Discounted Southern Cross Insurance

If this sounds like you, please click "APPLY"

We look forward to receiving your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.