Responsibilities

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

Citi Belfast are hiring!

Due to significant and continued investment our Production Support function has a number of new and exciting opportunities for experienced and intermediate Application Support Technologists.

Working as an Application Support Analyst you will play an integral role in running and maintaining the production environment for all applications so that our traders can confidently service their clients.

These roles are open to ALL levels. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you!

Department Overview:

These roles sit within our Institutional Clients Group (ICG). You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 0/1 Support team, Application Technology Development teams, Infrastructure teams and the Business Product owners.

You will play an integral role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.

Key Responsibilities:

• Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

• Maintain application systems that have completed the development stage and are running in the daily operations of the firm

• Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations

• Start of day checks, continuous monitoring, and regional handover

• Perform same day risk reconciliations

• Develop and maintain technical support documentation

• Identify ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner

• Ensure that storage and archiving procedures are in place and functioning correctly

• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

• Participate in application releases, from development, testing and deployment into production

• Engage in post implementation analysis to ensure successful system design and functionality

• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impactAct as a liaison between users/traders, interfacing internal technology groups and vendor

Knowledge/Experience:

• Experience in an Application support role is essential

• Experience installing, configuring or supporting business applications

• Experience with some programming languages and a willingness/ability to learn

• Ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

• Demonstrates analytical skills

• Knowledge/ experience of problem Management Tools

• Effectively share information with other support team members and with other technology teams

• Ability to communicate appropriately to relevant stakeholders

Technical Skills:

• UNIX / SQL / Java / HTML / Windows / Linux - Any of these programming languages would be considered highly advantageous

What's in it for you?

There will be a lot of opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi.

If you have a true passion for Technology, Application Support and eager to start your career with one of the world's most global banks please apply for immediate consideration.

Education:

• Bachelor’s/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave

• Award winning pension scheme,

• Life assurance and

• Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.