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We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Services team as a Charity and Events Administrator

Our Customer Operations teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Charity and Events Administrator in London. Your responsibilities will include:

• Support the Social Economy Partner Manager in administrative duties for the art programme within Arlington hostel. This includes: bookkeeping, ordering supplies, invoicing commercial partners, inputting registration details and attendance figures into spreadsheets and informing customers of the programme or any changes on a weekly basis.
• Support the Charity and Commercial Manager, with meeting management, minute taking, management of databases of donors and funding opportunities.
• The main point of contact for internal and external events that you are personally coordinating - liaising with speakers, exhibitors, conference organisers and delegates as necessary regarding event requirements.
• Ensure all venue bookings are administered and all appropriate room layout, equipment, catering and signage is in place, and payments are collected.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will:

• Experience of delivering excellent customer service.
• An interest and understanding of issues affecting individuals that have experienced homelessness or are vulnerable residents that need charitable assistance.
• Knowledge and appreciation of the importance of Health & Safety legislation.
• Conference centre experience
• Charitable administrative experience.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary:£24,500
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.