Kiwi Property, is one of the largest listed property companies on the New Zealand Stock Exchange and a member of the NZX20 Index. We have been around for more than 25 years and we proudly own and manage a $3.3 billion portfolio of real estate, comprising some of New Zealand’s most well-known mixed-use, office and retail properties.

The success of Kiwi Property is driven by a team of more than 170 professionals who are guided by our values – we’re people-people, we lead, we have a passion for excellence and we do what’s right.

Here at Kiwi Property we value diversity, inclusivity and empathy. We strongly encourage diverse applicants from all backgrounds with the necessary capability and who share our values, to apply. We pride ourselves on being an accessible place for everyone, so if you have any accessibility needs or barriers outside of the standard recruitment process, please let us know so that we are able to accommodate your requirements.

In addition to a progressive environment focused on enabling our people to succeed personally and professionally, we offer many market-leading benefits such as:

• Paid volunteering leave day to encourage giving back to our community
• Parental leave top-up for primary carers; and 2 weeks paid parental leave for partners of primary carers
• Study support and leave
• Free Life, Income and Total Permanent Disability Insurance
• Corporate discount with Southern Cross, ANZ, Microsoft Office, etc.

The role

Based at New Zealand’s first ever shopping centre at LynnMall, the Centre and Customer Service Administrator is a unique role which combines the administration of the shopping centre along with the day-to-day operational management of our Customer Service team. Variety in your day-to-day tasks is a given in this role; from handling customer enquiries to supporting the Marketing Manager with recruitment and management of Customer Service team members, from using your accounting expertise to supporting the Centre Management with projects, it’s all in a day’s work!

In this permanent full-time role, your key responsibilities will be:

• Office management duties, such as providing support with various events, handling telephone enquiries, etc.
• Support the Centre Management team with reporting and database management
• Accounting duties such as collating sales information, creditors account processing, etc.
• Be the first point of contact for Customer Service team members: from helping with their recruitment, onboarding, rostering, payroll, leave management, etc., while ensuring that the Marketing Manager- as their reporting manager- is kept appropriately informed.

Skills and Experience

Proven senior experience in a similar role and/or in a customer facing service position, ideally working in retail or hospitality is essential.

Accounting background/experience and experience in resource planning, recruitment, payroll and other operational people management tasks would be an advantage

Excellent computer and administration skills, particularly advanced experience in the Microsoft Office suite and SAP would be highly desirable.

You will also need to have exceptional communication and interpersonal skills, be motivated and energetic.

Your ability to problem-solve and make decisions in an efficient and timely manner, along with the ability to work well within a fast paced and energetic team environment will be indispensable.

You will be process and detail oriented, with an expertise in time management and effective prioritisation.

Being able to multitask and be completely unflappable is also invaluable in this role.

Your passion for offering an amazing service that exceeds the expectations of your customers and colleagues, either in person, on the phone or online, will be infectious. 

Do you have what it takes?

We would love to hear from you! Don't delay - apply now.

Please Note:

• Applicants must be eligible to work in New Zealand and must already be in the country to be considered for this role.
• For health and safety reasons, if you are successful for this role, you will be required to provide proof you have been fully vaccinated (i.e. received 2 doses at least 14 days before start date) for Covid-19 prior to commencement.
• Please include all required documentation with your application.
• Click here [link removed] to review position description once you have clicked on the 'Apply' option in Seek and have been redirected to our careers site
• If you have any questions, please do not hesitate to contact us at peopleteam@kp.co.nz