The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Central Processing Officers, Ellerslie & Mangere, Fixed Term ending June 2022 and Permanent Roles

MSD is an essential service and continues to provide services to support New Zealanders. We are calling for motivated and adaptable, candidates who can hit the ground running and help connect clients to the support they need. 

Simply put, people count on us.

Centralised Services Ellerslie Unit (CSEU)

Based in our busy Ellerslie unit, our CPOs are responsible for ensuring that our clients receive their full and correct entitlements through the completion of their 6 monthly and annual reviews; from time to time our staff make outbound phone calls to our clients to gather information to ensure that we can complete reviews successfully.

Youth Service Support Unit (YSSU, Mangere) 

Not only do we provide inbound, and outbound phone support for our community partners and clients, but we also work closely with contracted community-based providers to support our clients who need financial help.  
The clients we work with some of our most vulnerable clients, we work collaboratively with providers to support our rangatahi (young people) – we are looking for processing super stars to join our work whānau.

About you

•    You are quick and enjoy working with complex information. 

•    You are professional, energetic, and able to interact and negotiate with a variety of clients over the phone while maintaining a customer service focus.

•    You are confident working with financial information and can accurately calculate and enter information into computer systems.

•    You navigate your way through computer systems with ease and enjoy taking ownership of your work and contributing to team performance. 

•    Driven and determined to succeed you enjoy achieving outcomes for clients and can be flexible in your approach to work when needed. 

What we offer

•    Comprehensive induction and on-going training

•    Regular coaching and development opportunities

•    Great location, close to public transport, amenities

•    Supportive, diverse, multicultural environment

•    Coaching and career development opportunities

Hours of work

Your hours of work will be 37.55 hours per week across 5 days a week. 

Your shifts will have varied start times between the hours of 6.55am and 10.00pm Monday to Friday and between 7.55am and 6.00pm on Saturdays.