Job Category: Community & Social Services

Division & Section: Seniors Services & Long Term Care, LTC Resident Care & Services

Work Location: 1530 Markham Road

Job Type & Duration: Part-time, Ongoing

Hourly Rate and Wage Grade: $35.84 - $39.26, TH0069 wage grade 10

Shift Information: Monday to Friday, up to 35 hours per week

Affiliation: L79 PT LTCH&S

Number of Positions Open: 1

Posting Period: 31-Jan-2022 to 14-Feb-2022

Major Responsibilities:

Assesses client's functional and financial status to determine eligibility

Interviews clients in various locations, e.g. homes, community agencies

Compiles and verifies client financial information, may include contacting financial institutions

Compiles client functional information through personal interview, and liaison with client supports and relevant service providers

Documents and cross references information

Creates individual case files

Writes reports, prepares and evaluates information, including statistics as required

Completes applications and required forms

Calculates eligibility for subsidy and service

Enters data required for computer input

Edits computer reports and makes necessary adjustments

Provides ongoing assessment, case coordination and monitoring of client's needs on a pre-determined basis

Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual

Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies

Makes referrals as appropriate and maintains follow up

Maintains a caseload, meeting re-assessment and monitoring standards

Deals with urgent situations and new referrals

Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan

Provides an advocacy role for clients

Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life

Attends/participates in case conferences as required

Responds to enquiries, complaints or emergency situations involving clients

Assesses situation, presents and implements solutions, and completes corresponding documentation

Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients

Interprets legislation, departmental and divisional policies and procedures

Participates in orientation, in-services and ongoing education related to the clients' needs

Attends team meetings

Participates on internal/external committees

Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients

Researches, analyzes and evaluates information

Makes recommendations regarding divisional policies, procedures, forms etc.

Designs and delivers presentations to the public, staff and community groups

Provides work direction to clerical staff

Protects the rights of clients and families

Key Qualifications:

Your application must describe your qualifications as they relate to:

Degree or diploma in Social Services, or equivalent combination of education and experience in social or community services.

Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.

Experience working in social or community-based services setting.

You must also have:

Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.

Knowledge of community agencies and resources.

Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.

Ability to communicate effectively both verbally and in writing with clients, staff, and the public.

Ability to work independently and organize time and workload effectively.

Ability to collect data, organize and analyze information and resolve problems. Knowledge of and ability to work with a quality improvement focus.

Ability to utilize computers and various software packages such as Microsoft Office.

Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Ability and willingness to travel and visit clients in various locations in the community.

An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.

Please Note:

As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.