Case Management Support Officer

Case Management Support Officer

Case Management Support Officer

Job Overview

Location
Auckland, Auckland
Job Type
Full Time Job
Job ID
96941
Salary
$ 52,650 - $ 71,243 Per Year Salary
Date Posted
1 year ago
Recruiter
William Elizabeth
Job Views
297

Job Description

About the role

This role is responsible for operating and monitoring systems including the CCTV crime control cameras within the Auckland City Police Hub in a professional and efficient manner, ensuring the safety and security of people and property within public areas and other facilities. To provide timely Intel to operational ground staff and assistance, support, and Intel for enquiry teams for historic footage from CCTV systems.

Key Accountabilities:

  • Monitors CCTV Crime Control systems and provides timely and accurate Intel to ground staff to assist them in the carrying out their duties.
  • Maintains a timely and accurate log of incidents.
  • Updates, maintains, and monitors other intelligence databases as required.
  • Ensures CCTV scanning is in line with provided Intel products.
  • Provides assistance in displaying and exhibiting the CCTV services to authorised parties.
  • Provides assistance, support and Intelligence relating to footage of historic incidents.
  • Provides recorded media to authorised personnel.
  • Maintains and respects the security and sensitivity of the CCTV crime control cameras and other Command Centre systems, complying with the adopted Code of Practice and operational procedures at all times.
  • Ensures that the civil rights of the public and individuals are observed, respecting their privacy at all times whilst providing monitoring services.

What you'll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

  • Have excellent eyesight due to the nature of monitoring CCTV for extended periods.
  • Have good communication skills both written and oral, a good command of the English language is essential.
  • Be proficient in the use of Microsoft word and Excel for report writing.
  • Be adaptable, willing to learn and have a good understanding of technology.

Job ID: 96941

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