We are looking for enthusiastic team members to join our Contact Centre team as a Call Centre Advisor on a permanent contract. Once you join us, you’ll complete up to 4-week training programme at our Sheffield Store, after the training the role will be working from home. Our Contact Centre is normally open between 7:30am and 8:30pm, including weekends and bank holidays, and your shifts will be scheduled during these hours. The start date for this role is the 10th January 2022

As our Call Centre Advisor, you’ll become an expert at handling telephone enquiries within our busy contact centre, making sure, through a ‘first time fix’ approach that all wilko customers have their enquiries answered. Taking huge pride in what you do you’ll provide exceptional levels of customer service via phone, email, social media or our web chat service; and resolve problems and queries relating to orders in a timely and professional manner. A high level of attention to detail will be key as you’ll maintain an accurate internal database, logging all information correctly to ensure we remain GDPR compliant.

For this role we need someone who has experience of customer service, proficient in using Microsoft programmes and ideally has worked in a contact centre environment. You’ll have strong communication skills both verbal and written and has a natural flair for customer service, turning customer queries, into customer satisfaction.

We know it’s not just about the role but how we can reward you too, with this role we offer a competitive hourly rate up to £9.74 per hour, you’ll also receive our fantastic 20% discount to use online and in store after 4 weeks of working with us, 28 days holiday entitlement (inc Bank Holidays), join our pension scheme and wilko WOW flexible benefits (such as great discounts on shopping, days out, holidays, health and fitness and money-saving schemes to cut the costs of childcare).