Billing Operations Manager

Onboarding, Billing & Settlements Operations Manager
 

Do you have the ability to provide inspirational direction and leadership and motivate teams to achieve goals and deliver against KPI’s and objectives? If so, join us as a Onboarding, Billing & Settlements Operations Manager!
 

Pay, benefits and culture…

In addition to a competitive remuneration package, we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.  

Our teams are set up to work flexibly, therefore you do not need to be in the office for this role. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 
 

What you’ll be doing…

In this role you will lead and develop a high performing Onboarding, Billing & Settlements Operations (OBS) team accountable for the development and management of the EDF Business Solutions (EBS) operational plan, holding all stakeholders to account to ensure EBS maximises performance and meets all financial targets. 

You will drive, scope and coordinate new and existing OBS projects to completion, ensuring compliance with industry mandates, while identifying opportunities for commercial growth and embedding high performance standards.

You’ll be responsible for the governance and controls of all bespoke billing products, ranging from launch approval through to the monthly auditing of charges and EBS adherence to all regulatory billing codes. 

You will also manage high-profile customer or system incidents and associated response teams, complex insolvencies, coordinating daily operational reporting, commission payments, contract round renewals and facing into all stakeholders on behalf of the Large and Mid-Market teams.