Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide technical assistance and desktop support to both internal and remote associates

Vendor management skills include the ability to interface, support and coordinate work with external vendors in support of our business and client requirements.

Will monitor servers, backups and investigate issues that may occur ensuring such incidents are resolved in accordance to defined service levels

Will plan, schedule and coordinate Call Centre telephony requirements in accordance to predefined vendor and corporate processes

Implement desktop/server upgrades and enhancements as per technology life cycles and in compliance with change management policies

Document, track, and monitor incidents/problems via SYSAID ITIL Incident Management to ensure a timely resolution.

Inventory management include the ability to ensure sufficient inventory levels are kept up to date

Will support onboarding/off boarding process specific to new hires, terminations & internal moves

Coordinate arrangements for repair of malfunctioning computer equipment with vendors.

Will configure and process User configurations for hardware and software

Will provide 2nd level end-user support such as user ID administration, reset passwords, unlock user accounts as required

Demonstrates excellent trouble shooting skills to quickly isolate and identify the root cause of underpinning incidents.

Bilingual Support required.

May be required to be on standby/ on call as part of this role. 

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires training in fields such as, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Bilingualism (French & English) is required

Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate

Proven experience with TCP/IP, DNS, LDAP, wireless and a working knowledge of secure VPN’s and Cisco Firewall

Excellent written and verbal communication skills

Strives to deliver customer service

Proven ability to multi-task and to prioritize various requests based on business importance. This is consistent with a fast paced environment with shifting priorities;

Strong troubleshooting and problem solving skills;

Why choose Innomar Strategies?

“Remote-First” culture – flexible opportunities to work from home!

Competitive Total Rewards Package:

Base salary + bonus programs

RRSP matching

Employee Share Purchase Plan

Flexible benefits program (in effect on day one), including:

Healthcare Spending Account

Wellness Account – to focus on your nutrition, fitness, health and well-being

Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare

Tuition Reimbursement + Employee Referral Programs

Growth opportunities for career advancement

Learning Programs, Leadership Training and Mentorship Programs to further your professional development

Ability to make an impact in creating healthier futures

We value diversity, equity and inclusion to foster a culture of belonging

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation

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What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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