Job Description

River Rock Casino Resort is seeking self-motivated, friendly and customer-focused Baristas to join our onsite Starbucks. This position is responsible for preparing and serving quality coffee and other drinks to guests. Perform other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory.

 Duties and responsibilities for our Barista will include:

• Taking guest orders and making recommendations
• Serving guests and checking to ensure satisfaction
• Explaining how menu items and beverages are prepared
• Preparing food and beverages if applicable
• Presenting bills upon request and taking payments
• Liaising and communicating effectively with all appropriate operational departments
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• 1 year experience handling cash and operating a cash register
• 6 months experience in preparing /serving hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas, etc.
• SIR, Smart Serve or IGB Certification
• Exceptional interpersonal and communications skills
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to stand for long periods of time
• Ability to lift 35 pounds
• Providing a Great Experience and Memory to all guests, both external and internal
• Ability to communicate effectively with internal departments through timely, effective and service oriented communication
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCGC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship

Candidates must be ready and willing to work a flexible schedule including early morning, late nights, weekends and holidays.  The hours of work will be based on customer and operational needs.