Back Office Administrator

Belfast

£10.71 per hour

What is the Role?

The Administrator will be working as part of the Back Office Team and will be responsible for the set-up of customer accounts onto our billing system and all subsequent duties including Change of Tenancies, Meter Exchanges, Sitework activities, account reconciliations, account reviews, query resolution, system housekeeping and data amendments.

Key Responsibilities:

* Work through assigned back office reports to ensure all requests are actioned and jobs raised on siteworks within agreed timescales

* Maintain a high level of accuracy and focus on quality, capturing, inputting and changing customer information on the customers' accounts

* To work towards set targets as part of a team using established guidelines, procedures and processes

* Actively engage with other colleagues and customers to manage customers' accounts, resolve queries and respond as required

* Work with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained

What do I need?

* To be organised and ability to use own initiative, have exceptional attention to detail with the ability to produce consistently accurate work

* Be customer and quality focused, passionate about delivering excellent customer services always

* Excellent verbal and written communication skills

* Strong interpersonal skills with problem solving ability

* High standard of IT proficiency; excellent working knowledge of Microsoft Office, specifically Excel

* Good team player

* Positive and flexible attitude