Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners. With world-class security, protection, and compliance, agencies can accelerate cloud adoption with confidence, in a consistent hybrid environment designed for flexibility and scale. Azure Government enables innovation with deeply integrated cloud services, advanced analytics, and an open application platform, that provides the building blocks to rapidly develop, deploy and manage intelligent solutions. Government customers can leverage the vast network of Microsoft’s technology partners and diverse marketplace offerings, to advance their mission and serve their citizens.

The Azure Customer Experience (CXP) team is committed to driving Azure growth through our relentless pursuit of satisfied Azure customers, by leading world-class customer reliability engagements, engineering modern customer-first experiences for scale, and by our driving deep customer insights and empathy into engineering.

The ideal candidate for this role should have experience working with the government Community and should be familiar with the organizational makeup, core missions and strategies of mission systems, and government information technology environments. This position requires deep customer empathy and the ability to translate individual customer needs into requirements for broad platform experiences. The Customer Engineering Manager candidate that we are seeking should be an accomplished people manager who will use this opportunity to exemplify Microsoft’s core values and leadership principles. Candidates must have a blend of outstanding strategic, business, communications, and technical skills to be successful in this role.

Responsibilities

Leadership: Lead a team responsible for identifying and resolving the most critical problems for our Azure Government customers

Strong interpersonal skills, coaching skills, cross-group collaboration, and proven ability to influence across organizational and cross-cultural boundaries.

Work closely with sales, marketing, and Azure Global teams to grow the Azure Government business, to understand the U.S. government needs, and leverage that knowledge in preparation for future sovereign and air gapped clouds.

Remove adoption blockers and to ensure the smooth operations of running the day to day support delivery operations.

Provide thought leadership on key Support delivery excellence initiatives including continuous improvement of the methodology, processes and tools that drive consistent delivery.

Drive and effectively manage large strategic and complex projects, with executive visibility and many critical dependencies. 

Cultural Transformation: Act as a cultural transformation leader by role modelling a learn-it-all culture and growth mindset, building and developing high-performing teams to deliver customer outcomes:

Build a strong team ethos that embodies company and division values, cultivating a culture based in diversity, inclusion, growth mindset, and customer obsession.

Coach for excellence by adopting and applying new habits, executing on weekly coaching rhythm with each team member and focused on driving customer outcomes and partner engagements.

Cross-business Collaboration: Partner with other Microsoft leadership teams to translate customer demand signals into release priorities and unblock future business growth.

Ensure market-relevant infrastructure, security, and identity requirements are adequately addressed and built into Azure services.

Identify and drive strategies for Azure and customer architecture, engineering and service integration that align to our customers’ mission outcomes.

Qualifications

Bachelor of Science or Master’s (preferred) degree in Computer Science or related discipline

Certification(s) in area of expertise (i.e. Azure, AWS, Networking, PgMP, PMP, etc.)

3+ years’ experience in product, project, or program management with large scale services, mission applications, or distributed systems

3+ years of Product Support or Product Management experience with cloud software

4+ years of People Management Experience - Experience with hiring, staffing, professional development coaching, and performance management

Strong executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needs

Experience building and developing diverse and inclusive teams across multiple regions

Experience designing, developing, and shipping solutions on Azure or another public cloud.

Excellent communication and collaboration skills

Track record of driving product feature improvements and innovation to improve the overall customer experience

Design thinking and problem-solving skills, with a strong emphasis on quality and engineering excellence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.