Job Description

The City of Toronto's Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. We direct the management of the City’s fleet including the acquisition, maintenance and disposal of assets; along with the City’s industry leading Green Fleet Plan and fuel management infrastructure. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

Major Responsibilities:

Receives driver reports, reviews and clarifies information for accuracy

Conducts preliminary assessment and generates repair orders in Fleet Management Information System (FMIS)

Schedules work and monitors progress for preventative maintenance (PM), Periodic Mandatory Commercial Vehicle Inspection (PMCVI) program and other maintenance and repair requirements

Monitors outstanding jobs and determines priorities with Supervisor, reschedules work if necessary

Sends repairs out for Warranty or contracted services in consultation with Supervisor

Follows up on units waiting for parts and/or labour

Contacts clients for scheduled, completed or other repair work issues

Checks times and charges for accuracy and confirms with Supervisor

Prepares daily reports including materials/equipment used, hours worked, quantities of work items completed and other relevant information

Processes service calls including dispatching mechanics to conduct road repairs

Arranges for external services for vehicle repair

Maintains, enters, edits, updates and completes work orders using the FMIS

Key Qualifications:

Your application must describe your qualifications as they relate to:

Experience working in an automotive, truck and coach or fleet customer service environment.

Extensive experience using relevant computer applications (MS Word, MS Excel, MS Outlook) and FMIS such as Asset Works M5â„¢ or equivalent shop management software.

Experience providing high quality customer service with a strong focus on service delivery.

Must possess a valid Province of Ontario Driver's License, Class G, with an acceptable driver's record as per the MTO policy (non-probationary) with a drivers abstract that demonstrates the ability to obtain a Class DZ driver's license.

You must also have:

Excellent communications skills, both verbal and written.

Extensive knowledge of all aspects of maintenance and repair of vehicles and equipment.

Ability to multitask in a fast paced work environment and prioritize competing customer needs.

Ability to support garage operations including but not limited to; ordering shop supplies, facilitating garage inspections, monitoring and restocking bulk supplies.

Knowledge of and ability to make inquiries related to vehicle warranty terms, OEM warranty eligibility, part warranty terms and part core exchanges.

Strong interpersonal skills to interact effectively with employees, management, the public and external service providers in a diverse and equitable work environment

Knowledge of the Occupational Health & Safety act and the applicable regulations

Must be eligible to qualify for the City's equipment operating permit in accordance with the City's Fleet Safety Policy.

Must be willing and able to work various shifts, as required.

Possession of a Vehicle Maintenance Certificate, College Technician training, Certificate of Qualification (310S or 310T) or equivalent extensive experience in the truck or automotive industry would be considered an asset