AREA OF RESPONSIBILITY:

This position provides oversight to various training initiatives that serve the Recreation division, primarily overseeing the development of e-learnings and supporting the use of the Learning Management System (LMS). This position will ensure that training and learning is recorded and adequately tracked through the LMS as well as create and manage internal dashboards and workflows to support business needs.

Business Distinctions

All program services within Recreation;

System development and related training;

Learning management and training development

Engagement with Internal and External Stakeholders

Training

Support Recreation’s training and learning initiatives by working with subject matter experts, internal partners and/or outside vendors to design and develop learning tools, including e-learning solutions.

Create and maintain e-learning standards that are learner-centric focused and make recommendations to developers to enhance quality and engagement

Provides consultation and oversight to internal customers to ensure training and learning compliance to corporate, divisional and relevant employment legislative standards are being met.

Support the development, delivery, and coordination of training delivered to a division of over 2,000 staff

Report on trends and areas of growth including future opportunities.

Administration

Responsible for the integrity of training and learning that is housed, and managed in the LMS on behalf of Recreation including completed and outstanding learning, certification status and training requirements.

Support tracking through dashboard management, workflows, and other important measures to the Recreation Coordinator and others as required.

Oversee management of payroll verification for part-time staff.

Adherence to all mandates and deadlines.

Assist with drafting and updating related Recreational materials including standard operating procedures, staff handbooks, training content, learning opportunities, reports, surveys, etc.

Ensures implementation is communicated through the appropriate channels and manages the logistics of sending and receiving data.

Customer Service

Demonstrates respect and understanding of the diversity of Brampton’s communities, neighbourhoods and individuals.

Assist with conducting community needs assessments to better understand the community to better inform planning of local initiatives and strategies.

Act as a City of Brampton representative on external community-based committees and working groups to gather information, feedback and to develop partnerships.

Continuous improvement of customer service experience through anticipating, managing and resolving concerns, requests, inquiries and successes.

Financial Accountability

Provides input to budgeting process, including monthly forecasting and monitoring of revenues, expenditures and net.

Reports on trends, emerging issues and potential areas of growth.

Keeps staff and volunteer data regarding certifications and training.

Leadership & Staff Development (contract, co-op, part-time)

Supervise and manage full-time Recreation Clerk and part-time Training & Learning Analysts, including daily supervision regarding work duties, scheduling, adherence to City policies and procedures, i.e. Health and Safety and payroll documentation.

Recruits, trains, coaches and provides guidance to promote effective part-time employee relations and encourage increased moral, innovation and productivity to meet business needs.

Provides performance evaluation feedback, including discipline, if needed. Evaluates staff training needs and arranges for training initiatives, particularly regarding qualifications and certifications.

SELECTION CRITERIA:

EDUCATION:

Post-secondary degree/diploma in Information Systems, Business Analysis, Computer Systems Technician, Recreation, adult education, training & development or equivalent

REQUIRED EXPERIENCE:

Minimum 2 years’ experience in recreation programming and/or training/learning management

OTHER SKILLS AND ASSETS:

Excellent judgement, analytical and problem-solving skills

High-degree of attention to detail and ability to stay on task and focused to ensure quick delivery

Highly self motivated and self directed

Conceptual thinker with sound judgement who can gather, analyze and translate best practice information into practical solutions that support the business in achieving goals and priorities.

Exceptional oral and written communication skills along with strong customer service and interpersonal skills

Strong leadership skills and well-developed time management and organization skills

Ability to work independently and as part of a team

One year supervisory/team lead experience working with staff and volunteers

Knowledge of related legislation, in applicable area of discipline

Proficiency in MS Office products including Teams, Word, PowerPoint, and Excel; SharePoint

Advanced knowledge and experience with rapid e-learning tools (Articulate, Storyline 360, Rise or similar)

Advanced working knowledge of Success Factors and/or Learning Management Systems

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment) quoting reference #104711 by May 4, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use