What you’ll be doing…

The Associate Renewals Manager - will be responsible for supporting Renewal Managers with running and closing our transactional business, assisting with quote creation, pricing corrections, conversions and other administrative tasks. The Associate Renewals Manager will be assigned to a territory and will work with our extended teams (Customer Service and Deal Desk) to ensure accuracy and consistency in all administrative stages of the renewals process. This role will require you to work with multiple areas of our business in addition to interacting with customers on a regular basis. You will need to be flexible, diligent and have excellent attention to outstanding customer service.

Some of the things you will be doing include…

• Product renewal revenue target: Responsibility for Tableau maintenance and subscription renewal contracts and renewal rates for assigned team territory.
• Transactional sales: This sales role is highly transactional, with hundreds of renewals to collect quarterly.
• Pipeline management: Tightly lead the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to documented processes.
• Increase the renewal rate: Ensuring high renewal rates and can speak to the value Tableau will bring to organisations by understanding strong product positioning and pipeline management skills. Collaboration across the organisation to develop strategies, retain existing client base and improve revenue growth.
• Quoting and Pricing: Build, adjust and finalise quotes to ensure pricing, products and customer details are accurate. Resolve pricing inaccuracies in the pipeline and ensure correct quotes are attached to opportunities.
• Administrative tasks: Managing inbound customer requests for the EMEA Customer Renewals case queue.
• License Management: Take customers through our login based licensing management process, help customers to find keys and use the customer portal.
• Order Management: Ensure inbound customer purchase documents are accurate and can be processed by the team.

Who you are…

• Problem Solver. Able to clearly identify a problem, propose a solution, and resolve customers' issues.

• Multi-Tasking. The ability to take care of a highly transactional work environment. You will have to be able to excel at time management and prioritisation.

• Experienced. Ideally some knowledge of purchasing processes, agreements, purchasing order terms & conditions, but not essential.

• Sales Acumen. Impeccable business acumen and a strong analytical attitude.

• Excellent Communicator. Strong communication skills; with the ability to provide excellent customer service at all time, and an ability to effectively communicate Tableau’s value. Fluency in Arabic or French is preferable

• A True Team Player. You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategise with account managers, and build strong relationships with champions in accounts to ensure the adoption and success of Tableau within the organisation.

• Determination. Willing to go the extra mile with a strong work ethic; self-motivation and resourcefulness.

• People Person. You have strong interpersonal skills and an ability to maintain strong effective relationships with both customers and colleagues.

• You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

What we offer…

When you join Tableau, you join a global family and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance everyday well being, help you save for now and later, encourage you to take time off work, and provide amazing discounts.