Thomas International has experienced astonishing growth and success across Australia & New Zealand in the last five years creating exciting opportunities throughout the business. Thomas International is a global SAAS predictive hiring & development platform. We want every organisation to be able to objectivity hire without bias, onboard people playing to their strengths then look at individual and team development. We ensure businesses are fully supported with their recruitment / human resources needs through our subscription-based, cost-effective model. It is an offering that has seen us secure over 40,000 clients at group level, as well as welcome 500 clients across ANZ.

The Associate Customer Success Manager will respond to and solve customer requirements. You will collaborate with a team of Customer Success Managers, working with them on their portfolios to ensure there is timely and appropriate responses to customer requests. We are looking for someone to join our team on a part time basis, working 18.75 hours a week.

Responsibilities

Support a team of CSMs and their customer portfolios.

Respond to incoming customer queries e.g. assessment queries, technical questions re Hub 1 or Perform.

Escalate customer queries to the relevant CSM, or appropriate department, where required.

Identify potential customer risks and escalate to CSMs.

Have an understanding of customer metrics and proactively work with CSMs to ensure customers are engaged.

Customer project related support where required.

Maintain customer data in relevant systems to ensure a thorough, accurate and consistent record for each customer exists. This includes but is not limited to, communication, opportunity management and project-based records.

Assist Credit Control with chasing of outstanding invoices.

Requirements

Minimum of 2 years experience in a customer facing role in a fast-paced environment.

High level of interpersonal skills.

Excellent time management.

Organisational skills.

Ability to multi-task.

Excellent written and verbal communication skills.

Strong attention to detail.

Strong administration skills, with the ability to prioritise.

Benefits

Great salary package including Commission

Amazing team environment with the flexibility to work where you want

Extensive professional product training and ongoing coaching

25 Days annual leave

Hybrid and remote working policy

Why join Thomas?

Our vision is to Build Better businesses starting with our own. We’ve just celebrated our 40th Birthday and we are primed for the next 40, in 2022 we are launching our next generation predictive hiring platform and continue to make waves in the HR / recruitment space.

The opportunities are endless, with personal and professional growth being one of our top priorities. In addition, we offer our employees remarkable benefits. If you are looking for a role that can match your ambitions, we want to hear from you.

Location

This role will be located in Australia and aligned to our Sydney office. As per our Hybrid Working Principles (please see below), can be based primarily remotely, but with ability to attend an office with limited issue/notice.

Our commitment to diversity and inclusion permeates throughout everything we do, from our products to our people.