About us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

About you

In this role you will be responsible for building an exceptional team. Being a relationship led leader, you will be a great spotter of talent, bringing in the right people to deliver the best service to our customers and beyond, with a passion for people development to bring new talent through to be the managers of tomorrow. You will be resilient, and will work to actively seek constructive feedback for continuous improvement from your store stakeholders. Further qualities you will bring to this role include:

• You will have a sales and service management background (Beauty industry experience is desirable but not essential for the right person) and a proven track record of leading engaged teams.
• You will set an example for the right ways of working -and will have a strong HR policy and employment law awareness.
• You have an appreciation of and adherence to operational and safety standards
• You have experience of creative presentation of products or services

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.