Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Do you want to work on an exciting dynamic agenda, supporting those customers who need us now more than ever?

This role offers an exciting opportunity to join the Analytics team within Financial Wellbeing strategies, which continues to make a substantial impact to how Lloyds Banking Group supports customers in financial difficulty. The team was a vital part of learning what our customers needed from us throughout COVID, and continues to be called upon to understand our customers during the emerging cost of living crisis, and constantly evolving regulatory landscape.

Are you passionate about data and delivering insightful analysis? Our team is at the heart of making data meaningful to others!

The successful candidate will join a team that has data at the core of its purpose. Through the delivery of high quality insights and regular MI, the team forefront in ensuring our Collections and Recoveries treatment strategies are optimal and delivering the right outcomes for our customers. Using the power of data, you’ll play an integral role in ensuring we understand our evolving customers needs in a changing landscape.

We're looking for someone who is intellectually curious, excels at solving complex problems, is customer focused, resilient and flexible in their approach.

Job Description

Do you want to work on an exciting dynamic agenda, supporting those customers who need us now more than ever?

This role offers an exciting opportunity to join the Analytics team within Financial Wellbeing strategies, which continues to make a substantial impact to how Lloyds Banking Group supports customers in financial difficulty. The team was a vital part of learning what our customers needed from us throughout COVID, and continues to be called upon to understand our customers during the emerging cost of living crisis, and constantly evolving regulatory landscape.

Are you passionate about data and delivering insightful analysis? Our team is at the heart of making data meaningful to others!

The successful candidate will join a team that has data at the core of its purpose. Through the delivery of high quality insights and regular MI, the team forefront in ensuring our Collections and Recoveries treatment strategies are optimal and delivering the right outcomes for our customers. Using the power of data, you’ll play an integral role in ensuring we understand our evolving customers needs in a changing landscape.

What you'll be doing...

Below are a few of the exciting areas you can expect to be involved in;

1. Developing strategic insights to support the optimisation and delivery of key changes to the Financial Wellbeing strategies through understanding

• Customer and portfolio segmentation

• Contact strategy performance

• Treatment and toolkit performance

• Understanding how our customers are affected by emerging regulations and expectations

2. Ongoing monitoring of strategy effectiveness

• Targeting, measuring and analysing strategy effectiveness and performance against conduct and credit risk appetite

• Defining key performance metrics and indicators

• Delivering performance MI and insights to relevant governance committees and recommending changes

3. Building and maintaining cross divisional relationships

• Sharing information, discussing and explaining strategies and performance in working groups

• Provide technical support and assistance to the business, using own judgement as to when more complex queries require escalation.

• Supporting relationships with internal and external partners

4. Team engagement and development

• Focus on self-development and technical excellence

• Share knowledge and insights with the wider team

• Excellent performance management through own scorecard

We're an equal opportunity employer and deeply value diversity within our organisation.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We're open to applicants from all sites and our team is widely distributed across the country with team mates in Chester, Leeds, Halifax and London. As a team we follow a hybrid working model, combining working from home with working in the office.

Essential skills/knowledge

• Analytical data mining skills, usage of SQL or SAS analytical software

• Analytical thinking skills – able to access, interpret and use data to deliver insight and recommend changes

• Organisation and prioritisation – ability to work independently and prioritise effectively

• Resilience – enjoys working with ambiguity and being part of a challenging and high profile agenda

• Communication – good written and verbal presentation skills; able to present and discuss evidence based conclusions and recommendations

• Customer Focused – the ability to consider the customer experience and put yourself in the customers ‘shoes’

Preferred skills / knowledge

• Policy design – experience of supporting the development of policies for implementation by others

• Reporting Visualisation – familiar with report visualisaiton software such as PowerBI and Tableau

So, if you’d like to work in exciting sales role, working alongside other businesses to achieve great customer outcomes, whilst gaining skills and experience within a friendly and motivated team then get in touch, we’d love to hear from you!

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.