About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About IT at TfNSW

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

The Division  

Corporate Services provide strategies, solutions and services that make our clients’ working lives easier, and their projects more efficient and effective.  

The opportunity

The role is responsible for ensuring Transport’s ICT hardware and software assets and their configurations are known, recorded and accessible, and for maintaining the relationships between the configuration items that make up the services, systems and applications used by the business.

What you will be involved in:

Execution of ITIL asset and configuration management process, using relevant toolsets

Participate in governance forums to ensure process compliance, and drive continuous improvement initiatives

Compile and analyse statistical data and trends relating to service process compliance and operational effectiveness, and provide service reporting and insights to Senior Management as required

Collaborate with other stakeholders to ensure delivery of reliable IT services, adherence to Best Practices, and drive continuous improvement

Assist process leads and peers in the development of an enterprise level IT Service Management strategy. Assists in the development and documenting of plans based upon TfNSW processes to address requirements

Participate in the process to enhance or expand the service offerings available to end users, to improve customer experience

Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments and agencies

Demonstrate the five ways of leading behaviours to deliver organisational outcomes for our customers, our people and communities for the greater good.

About You:

In-depth understanding of the execution of process controls, performance metric evaluation processes and process and data standards.

Experience in executing ITIL Asset and Configuration Management functions, provided by both internal and external service providers, with a successful track record for developing strong partnership-style relationships that result in improved performance

Experience in governance of internal and external service providers

Experience developing operational and management-level Service Reporting (adhoc and regular)

Familiarity with ITSM toolsets (ServiceNow, Remedy, Atrium, Flexera), and ability to effect activities to deliver process improvements

Essential requirements

Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience

Please click here to view a copy of the position description.

Salary and Benefits

The salary for this position is Grade 9 $138,670 - $155,309 per annum plus superannuation and leave loading.

For more information on Employee Benefits at TFNSW please click here.

How to apply

Please submit your resume and follow the application process.

Applications close: 11.59PM Tuesday 29th March 2022.  

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Aleni Feata at ALENI.FEATA@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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