About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Customer Operations brings together Customer Service and Operations Delivery and has been created as part of the Sydney Trains Transformation Program. Integrating the two areas will enhance collaboration and ensure that we work seamlessly to deliver memorable customer journeys each and every day, both now and into the future.

The opportunity

12 month fixed-term contract

Part-time job share: Wed, Thurs and Fri

The Support Services Manager is responsible for ensuring the ongoing operation of Customer Information applications  and products and ensuring releases will not impact Sydney Trains provision of information to Customers.

The main responsibilities for this role are, but not limited to:

Lead a team of staff to develop, implement and maintain systems and processes that facilitate a timely response to all faults related to Customer Information system issues.

Provide escalated business critical system support including providing out of hours support on a rostered on-call basis.

Build and foster strong productive stakeholder relationships.

Please click here to view a copy of the position description.

About you

You will have previous experience in a similar role in a complex environment where you have been responsible for managing high performing teams and conflicting priorities.

Selection Criteria:

Tertiary qualification in Information Technology or equivalent demonstrated experience in IT in a large complex customer service environment

Salary and benefits

The salary for this position is pro rate at RC7 ($143,555-$157,945) plus superannuation and leave loading.

Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. 

Other benefits include:

Free travel on Government trains, buses and ferries

Flexible work practices, including working from home

For more information on Employee Benefits, please click here

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position:

Submit a resume and brief covering letter that describes your relevant skills and experience

Applications close: 11:59pm, Monday 28 March 2022 

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities. We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Marney Hamilton at MARNEY.HAMILTON@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with Sydney Trains.

Find out more about Sydney Trains at https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains. ​

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

For permanent opportunities, it is a requirement that you are a Permanent Resident or Citizen of Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time).

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