The Application Support team, which sits within the IT/Tech team at hummgroup, is a team focussed on supporting both internal and vendor applications. As an [JI1] [link removed] Application Support Analyst you are accountable for end-to-end responsibility for your area of focus and will need to be flexible and able to take on additional work as required, always putting the customer first.

What does an average day look like?

So as part of this crucial team, you will be responsible for:

• Providing Level 2 support for internally or externally developed applications, on which our internal & external customers are dependent
• Investigating, analysing and trouble-shooting issues, providing key input to Problem investigation of application incidents
• Prioritising and working on IT ticket requests and incidents, working towards same day resolution of tickets where possible
• Supporting operations overnight and weekends on a roster;
• Demonstrating high levels of communication and support to business stakeholders in order to maintain business confidence in application support;
• Ensuring availability across all IT critical services meets or exceeds agreed service levels;
• Producing operational documentation where a gap in documentation is identified in order to reduce key point dependencies;
• Completion of daily system checks to ensure system availability.

Who will thrive in this role?

You will be an experienced professional who is adept at utilising your expertise in the following technical areas:

• Advanced problem-solving and troubleshooting skills, and an analytical mind
• High degree of accuracy and attention to detail
• Demonstrated high level of interpersonal and communication skills
• Proven ability to work effectively in a team environment and independently as required
• Proven working experience in providing application support or development experience
• Strong client-facing and communication skills
• Good at multi-tasking and troubleshooting
• A good understanding of SQL, Unix, Oracle DB advantageous
• Knowledge/experience working with BNPL or credit card products would be valuable
• Exposure to development languages e.g. .NET, C#, JAVA
• Willing to be rostered on overnight/weekend support

You’ll also consider have a growth mindset, eager to learn new skills from within your cross functional team as well as a genuine passion for technology solutions