Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning Air Canada’s Product distribution, Corporate Customers, Sales and Cargo applications. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s Cargo CRM growth, in order to create an Automatically generated and integrated view of all customer interactions driving Commercial and Operational processes, continuously delivering customer insights and increasing customer satisfaction and revenues.

This position will be reporting to the “Manager, Application Development and Maintenance” responsible for Product Distribution, Sales (Salesforce-Cargo/Sales) and Joint Ventures. 

Responsibilities 

As part of Cargo CRM growth, Work closely with the Cargo business and the Data streams to understand the business needs, elicit requirements, write, and review the requirements.

Develop user stories based on the identified Business problems

Coordinating with other team members in the Cargo organization to create or improve the Data workflows.

Create Functional Specs, Data Flow and Process Documents.

Review the sensitive interaction Data on an On-going basis.

Performing analysis to assess quality and meaning of data.

Building a reliable and performant database for reporting.

Communicating analysis results and making recommendations to relevant stakeholders

Provide support for the business analysis and technology/business integration efforts

Conduct requirement and systems analysis and translate business requirements

Support multiple working methodologies such as Hybrid, Agile, DevOps

Maintaining and updating technical documents, flowcharts, and procedures

Communicating analysis results and making recommendations to relevant stakeholders

Provide support for the business analysis and technology/business integration efforts

Conduct requirement and systems analysis and translate business requirements

Support multiple working methodologies such as Hybrid, Agile, DevOps

Qualifications

At-least 3-4 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset 

Analytical Thinking skills

Strong mathematical skills to help collect, measure, organize and analyze data 

Knowledge of basic computer programs and concepts such as scaling, database analysis, and software interfaces

Knowledge of SQL.

Basic Knowledge of handling reporting packages like Business Objects, programming (Javascript, XML, or ETL frameworks), databases is an asset

Working knowledge of data visualization software like Power BI or Webfocus

Comfortable with using Atlassian suite of products (Jira)

Knowledge of Snowflake and Salesforce is an asset

Accuracy and attention to details.

Excellent communication skills – written and verbal

Solution oriented, demonstrated judgment and decision-making skills

Strong analytical, problem solving and conceptual skills

Self-starter, highly motivated, able to work independently with minimal supervision

Strong team player with a commitment to continuous improvement

Excellent organizational skills

Flexible, creative, and responsive to needs of users

Basic working knowledge of Salesforce technical skills in terms of App exchange, automation, collaboration, data management, reports and dashboards would be an advantage

Cargo domain experience will be a bonus.

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted