Analyst, Acrobat Reader Testing & Optimization

Analyst, Acrobat Reader Testing & Optimization

Analyst, Acrobat Reader Testing & Optimization

Job Overview

Location
San Jose, California
Job Type
Full Time Job
Job ID
32835
Date Posted
8 months ago
Recruiter
Zara Davies
Job Views
43

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

Looking to join a small tight-knit team where your analytical skills make a difference and drive future product growth? If so, then we need you!

As a member of the Adobe Acrobat Reader growth squad, you will uncover data-based insights to convert free Acrobat Reader desktop software users into paid customers while delivering an exceptional customer experience. The successful candidate will creatively study data and metrics, so we can build and streamline end-to-end customer experiences from “discovery” of new tools inside Acrobat Reader to that magic “try” or “buy” moment on Adobe.com, resulting in increased conversion to premium offerings.

This is an integral role within the Americas growth squad. As new tests and initiatives are identified, we will work cross-functionally with GTM Managers, Global T&O and Growth Teams, Dev/QA and web analytics to drive test instrumentation and deliver results. You will pull data, provide insights and share findings with key internal partners to help measure success.

We are looking for someone who can combine the art and science of analytics and insights to paint a data-driven picture of today’s business and tomorrow’s opportunities. The ideal candidate excels at establishing relationships and credibility across diverse groups, is a self-starter with strong initiative, excels at verbal and written communications and is a strong member within cross-functional teams.

The GTM organization provides business-critical insights using analytics, ensures cross-functional alignment of goals and execution, and helps teams drive critical initiatives forward. We stay focused on aligning company priorities with strong day-to-day operations and help evolve early stage ideas into future-growth initiatives. We are instrumental in setting go-to-market strategy and ensuring flawless execution. Team members are strategic and analytical, have strong E2E project management skills, and a pragmatic sense for how to get things done quickly.

What You’ll Do

  • Use insights and data increase conversion and improve the customer experience for Acrobat Reader users in the Americas
  • Build and implement A/B testing frameworks including hypothesis, test design and implementation plans
  • Work with cross functional partners to prioritize and implement the work
  • Partner with T&O growth squad members and global/regional counterparts to improve project execution and align technical execution of projects to business outcomes
  • Provide insights back to GTM, regional, and Product teams that result in improved customer trial and purchase experiences
  • Develop and implement measurement frameworks that draw from customer feedback, analytics, heuristics, and usability, to analyze customer behavior and provide insights to the business
  • Discover, scope, and recommend opportunities to improve discoverability of premium functionality through testing and insights

What You Need to Succeed

Proven analytical skills, and excellent skills in Excel / PowerPoint as well as Adobe Target, Adobe Audience Manager, Adobe Analytics, and Tableau.

  • Comfortable presenting insights and findings to a broad range of team members and regional partners. Ability to tell data driven stories in a clear and concise narrative.
  • Excellent understanding of website architecture and hands on experience with key testing, optimization and UX tools.
  • Attention to detail in planning and execution while seeing the big picture and understanding how the pieces fit together and affect one another.
  • Ability to anticipate how a decision made can impact other countries and projects -- “connecting the dots.”
  • Exceptional people and communication skills, ability to work well with colleagues in cross-functional situations, and proven ability to influence others.
  • Ability to project confidence in fronts of peers and executives. Collaborative work style and great teammate.
  • Customer-first orientation, with global experience working with Knowledge Worker and SMB customer segments.
  • Demonstrated success in fast-paced, matrixed environments, rapidly anticipating and adapting to shifting priorities.
  • Spanish/Portuguese language proficiency a plus.
  • BS/BA with 5+ years’ experience in one or more of the following: analytics, conversion rate optimization, ecommerce, software, high tech.
  • Outstanding sense of humor.

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