Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

 

About this role

You’ll be responsible for setting up and running a migrations function for major customer(s).  You will work closely with Communications Providers to establish their migrations needs and ensure that Openreach functions are set up to deliver in the required timescales. 

You will ensure that mitigation strategies are agreed with customers to manage issues that may occurring during migrations. You will also input into IP strategy and policy as part of a central team working to safely to migrate customers to the new platform in the way that best serves Openreach’s commercial and strategic interests.

You\'ll have the following responsibilities

• Creating, owning and driving a clear plan to show how your customer(s) will successfully migrate its base from legacy to strategic IP products recognizing the risks and areas of focus required from both customer(s) and Openreach to ensure success
• Inputting into Openreach Ip strategy and policy to help ensure it drives successful migration off legacy products
• Working with Business managers to ensure CPs have a complete data inventory and migration plans in place
• Tracking CP migration progress and tracking progress against plan
• Developing suitable reporting to capture CP progress
• Working across Openreach to remove any barriers to migration success
• Ensuring that migration customer experience principles are maximised to meet or exceed customer satisfaction metrics and self-serve principles
• Ensuring that learning is captured though the programme lifecycle to inform the National programme
• Developing and nurturing good customer relationships in order to support the National programme and other footprints
• Supporting the production of business cases when necessary

You\'ll have the following skills & experience

• Excellent customer and relationship management skills, acting as an ambassador for Openreach with experience of creating industry momentum, engagement and market demand for new products   
• Skilled at Meeting Customer needs
• Strategic thinker
• Project management Experience
• Forecasting skills and knowledge

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.