We're the UK’s leading savings, retirement & insurance business. Our company purpose is to be with you today, for a better tomorrow.  Over 15.5 million people in the UK choose us to protect their belongings and help plan their future.  Find out more: https://www.aviva.com/about-us/who-we-are-and-what-we-do/

We are currently undergoing a huge strategic transformation, leveraging data and digital to transform the way our customers engage with, and get value from, our products and services.  This is your chance to play a key role in it.  Find out more: https://careers.aviva.co.uk/our-teams/digital-customer-data/

About the Customer Science Team

We believe that everything is better when we put the customer first; data & technology help us do that at scale.  We leverage rich first-party data to develop insights, models and systems that deliver better customer and commercial outcomes. We combine technical expertise with a partnering approach to drive strategic change and impact.

We are based in Hoxton Square, at the heart of London’s trendy tech hub, in a start-up style environment with talent from a broad range of industries.  We embrace hybrid working; we see huge value in meeting in-person to collaborate and have fun, but we also appreciate the productivity, flexibility and quality-of-life that working from home affords.  Above all, we treat our people like adults.

We have won “Best Place to work in Data” at DataIQ Awards in 2019 AND 2020…clearly we are doing something right!  https://www.dataiq.co.uk/articles/articles/dataiq-awards-2020---best-place-to-work-in-data-aviva-customer-science-team

As part of our transformation, we are step-changing our approach to AI/ML data products and ML Ops.  The Delivery Management team will sit at the centre, orchestrating our team and stakeholders to deliver high value at pace.  We are looking for high-performing, experienced leaders to help create and deliver this new approach.

Role Purpose:

• Maximise the customer and commercial value from Customer Science AI/ML products

• Own specific AI/ML product roadmaps and oversee overall end-to-end value delivery

• Deliver through our Customer Science value delivery & governance framework

Role Accountabilities:

• Own, define and communicate value-prioritised roadmaps for specific AI/ML products

• Understand business and customer needs and translate into AI/ML product specifications

• Own and prioritise specific AI/ML product backlogs, collaborating with cross-functional teams, including  AI/ML & Engineering, to deliver value

• Own specific AI/ML product value delivery from planning and prioritization to implementation and adoption

• Take full accountability for delivery of agreed-upon business value from specific AI/ML products

• Align value delivery to overall Customer & Marketing vision, direction and execution

• Evangelise our work across Aviva to increase awareness, identify opportunities, ensure adoption, and communicate value.

• Be a key part of our Delivery Management team, establishing data product best practices to ensure efficient, effective delivery and governance across the Customer Science team

• Deliver through and develop our agile value management and delivery framework

Minimum Qualifications:

• Be educated to degree level, with strong experience and ability in managing data products in businesses

• Experience in product ownership/management

• Experience actively involved in an Agile/Kanban/Scrum environment. Comfortable utilizing Jira, Confluence

Desirable Experience:

• Passionate about putting the customer first, with significant experience of doing this

• Extensive experience translating business strategy into AI/ML use cases and roadmaps

• Track record in delivering impact from AI at scale with agile methods

• A solid grasp of AI/ML potential, pitfalls, lifecycle and best practices

• Cross-functional collaboration in complex projects and programmes

• Enjoy communicating and collaborating with others to deliver brilliant, high-impact work

• Able to communicate complex technical concepts to specialist / non-specialist audiences

• A positive, can-do attitude and a proactive approach; a great team player

What will you get for this role?

• Competitive salary depending on location, skills, experience, and qualifications

• A generous defined contribution pension scheme

• Annual performance related bonus and pay review

• A holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to lacey.lane-mckoy@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.