Agent, Customer Services

Agent, Customer Services

Job Overview

Location
Toronto, Ontario
Job Type
Full Time Job
Job ID
109265
Date Posted
1 year ago
Recruiter
George Melissa
Job Views
697

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

What you'll do

  • In charge of security screening and passenger service procedures at check-in and in the gate area. Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.
  • Provides assistance to passengers as requested or required.
  • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
  • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Able to lift and carry bags and boxes weighing up to 70 lbs. Ability to stand for prolonged periods of time.

All you'll need for success


  • Ability to work a variety of shifts, according to operational needs.
  • Willing to work weekends and shifts.
  • Excellent customer service, communication, and organizational skills.
  • Excellent personal grooming established by company standards.
  • Proactive team player.
  • Must have the ability to work under pressure.
  • High school diploma.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Job ID: 109265

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