Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Manager (DCOM) on the U.S. Government Datacenter Operations team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations team.

As the Datacenter Operations Manager (DCOM), you will work with the Regional Director of Operations and partner with peer DCOMs and Global Program Managers to drive and implement consistent programs at all datacenters globally. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity and you will be expected to actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You must be able to work well under pressure and deadlines, as well be able to support some regional travel.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Core Responsibilities will include but not limited to

Empowering a culture of safety, security, and compliance in all aspect of datacenter activities

Leading and managing a team of high-performing individual contributors and their ongoing talent development

Managing and overseeing datacenter site services, logistics, and deployment

Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels

Analyzing production operations and initiate corrective actions to ensure operational stability

Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion

Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy and delivering success

Qualifications

Basic Qualifications:

At least five years’ enterprise-level experience managing physical operations in an IT and/or Critical Environment infrastructure

At least three years’ experience leading and motivating a diverse, technical workforce

Preferred Qualifications:

Enterprise-level Experience in managing large-scale and complex projects/programs

Working knowledge of audit and compliance requirements in a large global enterprise

Financial Management experience and good business acumen

Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail

Strong verbal and written communication and organization skills

Must be able to multi-task and project manage many tasks simultaneously

College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Vaccination Requirements:

Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.