Reporting to the VP of Farm King, you will manage the service, warranty, training, product set up and publications functions for the Farm King Division products.

Key Responsibilities and Duties:

●  Oversee successful dealer service parts support

●  Oversea dealer service support in terms of product set up, warranty, service campaigns etc.

●  Oversee warranty, training, and technical publications functions

●  Establish and manage internal and external product set up agreements

●  Develop, maintain, and communicate product assembly procedures

●  Develop a quality audit process for Set Up yards

●  Create and maintain set up, service, and warranty policies

●  Create, maintain, and initiate product recall campaigns to completion as required

●  Create and implement innovative programs to engage and support dealers in service and repair

●  Create diagnostic process and troubleshooting guide for products

●  Work with Quality Assurance department to identify and correct quality related issues

●  Develop and manage an annual budget

●  Analyze and report on setup, warranty, publications, and training

●  Analyze warranty to develop and implement vendor recovery program

●  Work with engineering to enhance product

●  Work with the Territory Managers in all aspects related to set up, service, and warranty

●  Visit dealers to establish and enhance service, parts and warranty support

●  Detailed involvement in the planning and management of Service parts inventory, sales, slow moving and obsolete items clearance, and maintenance of the inventory control system

●  Oversee warehouses assuring a safe working environment and compliance to all Buhler safety procedures, and assuring shipments leave on time and in an economical matter

●  Oversee ordering of Service Parts based on historical sales, and stocking recommendations & direct the procurement of common parts with production

●  Manage the technical analyst team responsible for the dealer web based ordering entry system

●  Produce performance reports such as on time shipments, fill rates and stock status

●  Post-secondary education preferred

●  Five (5) or more years of experience in a Aftersales position

●  Excellent written and verbal communication skills in both technical and administrative capacities

●  General mechanical background

●  Energetic individual, with the ability to multi task in a fast paced remote team environment

●  Ability to read and create design drawings, schematics, and technical literature

●  Proven managerial and customer service skills

●  Ability to work with minimal supervision

●  Knowledge and understanding of manufacturing processes

●  High attention to detail

●  Competent and efficient use of Microsoft Office products

●  AS400 and MAPICS browser experience considered an asset