The University of Auckland is New Zealand’s leading university, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. We employ more than 5400 academic and professional staff to support over 45,000 students, making us one of NZ’s largest employers.

Our mission and values place strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Te Whiwhinga mahi | The Opportunity

In Applications and Admissions, we work to support potential students to have an enjoyable first experience with us as an organisation. Our services are delivered in partnership with faculties and supported by customer service and process governance framework.

Two permanent opportunities have arisen in Applications and Admissions to act as an Admissions Services Coordinator. We are looking for a hardworking, team player with excellent organisational and communication skills, who can work well under pressure.

You’ll support essential administrative services in Applications and Admissions for applicants to be admitted to the University with key responsibilities in the processing associated documentation for University admission and maintaining records and applications pertaining to these tasks.

You’ll be the first port of call for answering and assigning queries, communicating with applicants regarding their applications and build strong, trusting relationships with key stakeholders.

He kōrero mōu | About you

You will have advanced customer and stakeholder service skills with demonstrated ability to deliver this type of service.

You will be a fantastic communicator and able to exhibit interpersonal effectiveness through behaviours that influence others and inspire co-operation and achievement.

You will have demonstrated skills and experience in administration, preferable within a University environment.

You will have experience using Oracle Service Cloud (or equivalent CRM tool) and Student Services Online (or similar Student Management System).

Please be aware, Our peak work period is between November and March, over this time, extended leave will not be feasible, please feel free to talk with us more during the recruitment process.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and is committed to providing an excellent working environment through:

• Flexible employment practices
• Career development programmes
• A competitive salary with five weeks’ annual leave
• Company superannuation scheme, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits