Mō te tūnga | About the role

Christchurch Emergency Department (ED) is the largest ED in the South Island seeing more than 101,000 patients per year and covers a population catchment area of 500,000.  We are part of a dynamic multidisciplinary team in the Emergency Department at Christchurch Hospital.

The Ed Administration roster is 24 hours, 7 days per week. It is critical applicants are able and willing to work the full range of day, night and weekend shifts. 

This is a busy and demanding role, being the initial point of contact for patients arriving at the Emergency Department and ensuring patient management systems are accurately updated and processes carried out in a timely manner.

You will have good keyboard / computer skills, an ability to communicate effectively, have cultural awareness and be able to demonstrate an ability to work and contribute within a team environment. A sound administration background is essential.  Knowledge of patient management systems would be advantageous.

In this role you will be responsible for:

• Administration of the CDHB patient management system
• Prioritising competing admin tasks for efficient patient flow
• Processing patient information, records and Accident Compensation information
• Showing respect and maintaining confidentiality of information
• Providing great customer service to patients, staff and whanau
• Having empathy, being calm under pressure, and attentive to detail