Technical Terminology

• Business

Specific Skills

• Type and proofread correspondence, forms and other documents
• Schedule and confirm appointments
• Greet people and direct them to contacts or service areas
• Determine and establish office procedures and routines
• Arrange and co-ordinate seminars, conferences, etc.
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Record and prepare minutes of meetings, seminars and conferences
• Arrange travel, related itineraries and make reservations
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Tight deadlines

Personal Suitability

• Flexibility
• Accurate
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Ability to multitask