Description

Join us in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC advances a culture that helps everyone to thrive. It's one of the reasons we're recognized as a "Top Company" to work for in Canada. As you ignite a meaningful career and build a network that’ll last for life, you'll work with people from diverse backgrounds and industries to help solve important problems, empowered by technology to turn today's ideas into tomorrow's solutions. We cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work. An empowering and diverse environment starts with you. Are you ready to get started?

Relationship Checks are a critical component of the client acceptance process and must be carried out to satisfy global risk policy objectives. Reporting to the Relationship Checking Team’s Senior Manager, this full time permanent position is key in supporting the efficient and timely delivery of documents to the business, and in ensuring the success of the team’s daily operations.

Important point to consider

• NEW! COVID-19 Vaccination Policy: Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.

What you’ll create and do

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Act as the first point of contact for the Relationship Checking team, answering questions from business users primarily through email and chat

• Input and prioritise requests based on multiple criteria, such as clients’ needs, existing workload, and resources available

• Guide business users through the submission process and answer questions about report results and next steps

• Able to negotiate timeframes appropriately 

• Escalate technical, client-based or workload issues promptly

• Work with several data repositories to receive, update and process relationship check requests

• Communicate effectively across all levels of the organisation 

• Work collaboratively with the team to provide outstanding client service

• Recommend changes to support continuous improvement of processes or systems

• Ensure all communications and  information received are treated and maintained in the strictest of confidence

• Assist with special projects for the department as required

What you’ll bring to this role

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

• College diploma in business administration or library studies

• Relevant experience in a business, finance or professional services firm supporting a fast-paced team

• Extremely detail-oriented and organised, with an ability to manage multiple tasks with competing deadlines 

• Able follow detailed procedural workflows

• Experience with Google-suite, Lotus Notes, Salesforce, Sharepoint, Alteryx, UiPath, Tableau, PowerBI an asset

• Ability to understand and follow complex, repetitive procedures while thinking analytically in order to identify opportunities  for process, productivity or workflow improvements

• Passionate about client service

• Collaborative team player with the ability to build and maintain relationships within the team and across all lines of service.

• Excellent written, verbal & interpersonal skills and ability to communicate clearly, promptly and with integrity with all levels of staff and Partners

•