A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You’ll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.

What to consider before applying

• Please note that we are currently recruiting for a variety of administrative roles on a national level. Applicants for this position will be considered for multiple roles including Admin Assistant, Team Assistant and Flex Team Assistant. The roles offered may be permanent or fixed term contract (for a period of 1 year), based on the needs of the team at the time of hire.

Purpose-led work you’ll be part of

As a Bilingual Administrative Assistant, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to

• Business Support - Email, Calendar & Travel management, Meeting arrangements,  organize small events and liaise with Meeting and Event Services (MES) for larger events 

• Financial Support - Expenses, Basware (invoices), Flextrack, Power BI, Salesforce,  Sponsorships 

• Records & Document Support - New client set up, document management; collaborate  with DPS/WordPro and the Acceleration Centre. Utilise DocsOnline + PremierOffice  

• Miscellaneous - Support with social media tools, research, vantage registration, IT support, minor project management, support with timesheets (if required) 

• Provide support for and assist with  adoption of changes to firm technology,  procedures and policy

• Maintain professional, digital and  technical knowledge through the use of  firm tools, attending training sessions &  establishing personal networks

• Function as a backup for other team members and contribute to other teaming activities. 

• Assistance with other firm and business  projects, initiatives or general administrative duties

Experiences and skills you’ll use to solve 

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives 

• Relevant experience in customer service, administration or applicable transferable skills.  Previous experience working in a partnership or professional services firm is an asset

• Extensive technical knowledge and proficiency in Google Mail, Google Calendar, Google  Hangouts, Lotus Notes, WebEx, iPhone, iPad and social media tools, i.e., LinkedIn etc

• Must be able to demonstrate intermediate proficiency levels in Google Applications (Docs,  Sheets, Slides), and MS Office Suite (Word, Excel, PowerPoint)

• Strong client service focus. Commitment to delivering high quality service to both external  and internal clients, displaying an image of professionalism, discretion, integrity and tact

• The ability to work well both independently and in a team environment by creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance

• Excellent judgement and strong problem solving skills, including a proactive approach to  working with staff and clients at all levels while demonstrating flexibility

• Exceptional organizational skills and ability to prioritize multiple responsibilities

• Effective listening skills; excellent oral and written communication skills (including strong  spelling, editing, proofreading, punctuation and grammar skills)

• Confidence in ability to work in a highly technical and ever changing work environment.  Engaging in the promotion & adoption of digital tools and strategies

• Adaptable and able to work within tight deadlines, demonstrating flexibility

• You have a passion for customer service and a flair for administration. Maybe you’ve  come from a completely different career path, but the skills you bring to the table will work  wonders in this virtual support role 

• Bilingual proficiency in French and English