Job Description Summary Exciting opportunity to lead our customer contact and scheduling team, supporting secure, long-term essential services projects across Victoria.

About the Role

Service Stream’s TechSafe division are currently seeking a motivated individual with work coordination experience to lead our customer contact and scheduling team, based at our office in Melbourne’s south-east.

Reporting to the National Head of Operations, you will be overseeing the daily operations of our administration team responsible for work scheduling, customer engagement, reporting, invoicing and other functions supporting our operational and financial performance.

Key responsibilities include but are not limited to:

• Supervising and Supporting our Victorian Administration team (currently 5)
• Overseeing work allocations, ensuring all daily schedules are efficient and manageable
• Maintaining leave requests and rosters to ensure adequate resourcing for both field and office-based employees
• Managing invoicing and customer payment processes
• Responding to customer requests
• Monitoring tools/equipment inventory and ordering as required
• Reporting against contractual and internal KPIs

About You:

• Previous experience leading a team in a work scheduling or call centre environment
• Proven ability to motivate your team
• Excellent communication skills
• Pro-active, personable and highly motivated
• Strong attention to detail
• Intermediate experience with MS Office Suite (excel, outlook, word, etc)
• Ability to handle challenging situations in a calm and confident manner

Company Benefits:

• Regular discounts and deals across a range of retail, hospitality and lifestyle services
• Travel discounts through Booking.com, Airbnb, Luxury Escapes and more
• Access to fitness advice and recipes through ClassPass and Hello Fresh
• Employee Assistance Program (EAP) and other mental health & wellbeing support services