Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

An exciting opportunity has arisen in our  AR Query Team based in the Auckland Finance Team.
As an AR Customer Support Agent you will effectively handle enquiries in an accurate and  professional manner which would be within the scope of an inbound call/ call centre environment. 
 

YOUR TASKS:

• Communicate with internal and external customers – verbal, written or customer facing visits
• To resolve customer’s queries in accordance with set DHL standards
• Ensure all queries are logged promptly in the DHL Accounting System (ERP)and are actioned accordingly.
• Your emphasis will be in resolving queries within the same day
• Contribute knowledge and expertise toward resolving and researching reoccurring billing issues and other process areas
• Answer all calls to maintain department GOS and ACR targets
• Maintain 4 hr SLA in responding to email queries
• To actively promote self-service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur
• To work towards achieving your ICCC targets of within same day
   

YOUR PROFILE:

• Strong in both verbal and written communication 
• Strong customer service skills
• Ability to learn quickly and use initiative to problem solve 
• Great numerical skills and a high attention to detail 
• Team player with excellent organisation skills 
• Ability to manage customer conflict with the focus on a positive customer service experience 
• 2 years’ experience in a finance or customer service role preferred

OUR OFFER:

• Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)
• Named the No. 1 World's Best Workplaceâ„¢ 2021 by Great Place to Work and Fortune Magazine!
• Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment
• Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development
• A competitive salary package and access to employee benefits

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!