Job Duties:

• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Engage with the customer and internal partners to ensure smooth execution of contract entitlements.
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook).
• Prompt in responding to inquiries or to notify customers of any planned adjustments.
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Prior SAP/CRM, Sales or negotiation background a plus

Key Competencies:

• Strong problem analysis and problem-solving

• interpersonal skills
• communication skills - verbal and written
• listening skills
• attention to detail and accuracy
• adaptability
• initiative

Education:

• High School Graduate, Bachelors Degree Preferred