The Academy & Workforce Administrator will provide administrative support to the People Development team to ensure the effective delivery and recording of learning programmes, qualifications and apprenticeship to HC-One colleagues.

They will deliver high levels of customer service to internal customers and external providers who are involved in accessing or providing the services offered by People Development, building effective working relationships with internal customers, external providers & venues, suppliers and other organisations in order to ensure programmes are organised and administered in a timely and effective manner.

The Academy & Workforce Administrator will process, collate and monitor applications and progress for both internal and external learning programmes; update data records and systems, training plans and personal learning records in order to ensure data is current, accurate and accessible, ensuring the LMS (Learning Management System) and other systems are accurate and up to date, and that any system developments or changes are communicated to stakeholders in a timely and effective manner.

This role will be based in Darlington, with home working as part of a shared rota.

Closing Date:  Friday10th November 2021

About You

You will hold GSCE Grade A-C in English and Maths, or equivalent, and have administration experience in a busy, multi-faceted environment, supporting remote team members in all administration requirements.

A confident communicator with good listening skills, you will be experienced in delivering high levels of customer service in a fast paced, virtual environment and ideally have knowledge of the Health & Social Care sector and knowledge of qualifications and apprenticeship provision in the UK.

You will have excellent organisational and time management skills, with experience of stakeholder management and of managing external providers and suppliers to deliver quality goods and services.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Award-winning learning and development

An opportunity to learn from experienced colleagues as part of an outstanding and committed team.

GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16

Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners

Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues