What’s the role about?

As a Technician you will spend a proportion of your working day completing installation/assembly services in customers’ homes,  so the role requires a high degree of technical competence.  

You will have a desire to develop performance for yourself, colleagues and the business, so you will also be responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims. 

As a Technician you will  openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out the role following legal and best practice requirements.

Acting as an ambassador for the John Lewis brand, Technicians are focused on delivering and surpassing the exemplary service expected of us, they love giving amazing customer service to our loyal customers, being able to use their initiative while out driving and working as part of a team who care for each other. 

This role is a physical role and will involve a high level of Manual Handling as you will spend a lot of your time delivering large two person items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc.

Here's what you must have:

• A C1 Driving Licence (with a maximum of 6 points)

• Drivers Certificate of Professional Competence (DCPC)

• Drivers Qualification Card (DQC)

• Digital Tachograph Card 

What else you can bring:  

• Good local geographical knowledge

• Instillation and disconnection of white goods

• TV installations

• Assembly of flat packs

• IT Skills

What experience do I need?:  

• Complete wall mounted TV and lighting installations (with a valid NICEIC certificate) in customer’s homes in a safe and competent manner.

• Complete the disconnection and reconnection of integrated laundry, dishwashing and refrigeration appliances in customer’s home in a safe and competent manner.

Why our Technicians love working for us:

After completion of Earning Membership as a Partner in the John Lewis Partnership you will be entitled to;

• 25% Discount at John Lewis & Partners on majority of goods

• 12% Discount at john Lewis & Partners on electrical & white goods 

• 20% Discount at Waitrose & Partners on majority of goods

• The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

• From 18 days paid holiday per year, increasing to a maximum of 24.

Work-Life balance

• Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

• VIP suites with discounted tickets at the O2 arena

• Discounts at numerous restaurants and bars

• Exclusive days out for John Lewis Partners and their families

Plus many more benefits to being a Partner within the John Lewis Partnership.

Flexible Working

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.