Looking for a career not just a job? Step on up & help us deliver

We're on the search for a new energetic, enthusiastic, self-motivated, super passionate individual to join our Managed Services Provisioning team based in Auckland or Christchurch, whilst also offering flexibility around location of work including a mix between our corporate offices and working for home.

In Service Operations as part of Spark's Customer Delivery Unit, we are responsible for developing best practice digital platforms and dreaming up exciting products and services that are truly digital and frictionless for our customers.

Become an integral part of a high performing team that proactively faces and overcomes challenges every day. Optimise the customer's service experience by managing and delivering, end-to-end, managed services requests for some of Spark's biggest Wholesale, SME, Corporate, Enterprise and Government customers.

On a day-to-day basis you will be managing end to end provisioning and co-ordination of Voice and Data managed services whilst working with customers, 3rd parties such as fibre providers, suppliers, and Spark internal staff. You will proactively manage your workload to ensure that all activities you are responsible for are completed on time to ensure customer expectations are meet.

As a Customer Delivery Lead, I am someone who:

• Has a collaborative approach and passion is putting customers first, you have a good learning ability and a willingness to continuously develop and learn new skills
• Builds relationships easily and love interactions with customers, team members and suppliers.
• A genuine interest in both technology and the telecommunications field
• Can produce a high standard of work in a very fast paced environment
• Has excellent communication and interpersonal skills with the ability to clearly articulate ideas/concepts effectively
• Savvy with technologically - Your competent with most Microsoft office applications and have a desire to increase your knowledge and skills in this area. You can demonstrate training, experience, or knowledge of various systems such as Microsoft Office 365 applications, CRM or Salesforce.
• Excellent time management disciplines and can manage pressures and deadlines effectively
• Knowledge or experience with Managed Data or Managed Voice products is desirable. You potentially but not necessarily have some experience in telco, project co-ordination, or order provisioning for other utilities

Culture

"We are a close-knit collaborative team; we get stuck in and get things done, but not without taking some time in the day to have fun!" We also enjoy being part of an inclusive company where everyone can relax and be themselves.

Benefits

Spark aims to be the place where the smartest, most digitally savvy talent wants to work, in an inclusive, diverse workplace.

We grow great teams, led by the best leaders at the top of their game, by enabling our people the freedom and scope to do their best work, and by offering opportunities to develop their talent.

Additional benefits include career breaks, summer hours, extended annual leave purchasing, discounted health insurance, option to access great value holiday homes through Marram Trust, leadership development, training options and individual emphasis on corporate social responsibility and community involvement through the Spark Foundation (including volunteer days).

Additionally, we offer a monthly Spark account credit (subject to credit criteria) across all our services, Spark Cover (free life and income protection insurance), access to our employee share scheme, as well as a wide range of discounted partner products and services among New Zealand's most well-known retailers.

Only applicants who are legally entitled to work in New Zealand and currently reside in New Zealand will be considered for this advertised position.

If you are interested in working for a company with an awesome culture that aims to deliver outstanding experiences for our customers and you want to be part of a high performing team, then this role is for you!