The Azure Cloud & AI Domain is looking for a passionate, purposeful leader of Project Managers to execute high quality pursuits and the delivery of projects which result in very satisfied customers. The Delivery Management Manager (DMM) role requires close collaboration with other DMMs, delivery teams across technology domains, Delivery Excellence, Pursuit Leads, Global Resource Management, Area leadership as well as the Azure Cloud & AI ASIA Leadership.   

The DMM is responsible for reviewing and approving Statements of Work and the first-class delivery of Azure Cloud & AI solutions across a broad portfolio of customers. The Azure Cloud & AI Domain is looking for a leader who can coach great performances and partner with area teams to execute successful Digital Transformation projects with our clients. The DMM will have a direct impact on domain scorecard performance such as Customer Satisfaction, Net Revenue, profitability, utilization, delivery excellence and operational excellence.     

The DMM will lead a seasoned team of Project Managers by providing them with thoughtful coaching, role readiness, and career development and enrichment.  

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model - Live our culture; Embody our values; Practice our leadership principles.

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Intellectual Property

Ensures the use, reuse and creation of intellectual property (IP) in delivery, as applicable.

Relationship Development

Manages stakeholder relationships both internally (e.g., with Customer Success, Engineering product teams, Operations, Finance, local services management) and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal or teams' experience regarding former delivery experiences with Customers. Closely collaborates with Global Pursuit Organization (e.g., on domain approvals, lead to order, sales handover). Proactively leverages relationships across Domains to resolve complex staffing issues and to create clarity. Partners heavily with Account Aligned teams to understand strategic deliveries and gain consensus on delivery. Partners with Software Quality Assurance and Delivery Excellence to monitor delivery portfolio health. Engages in regular cadence with Global Capacity Management Resource Managers to assist in staff matching for Project Managers on new engagements.

Resolves issues identified and escalated by Consulting Project Managers from internal and external teams and customers (e.g., across Microsoft organization and with partners) regarding internal or critical customer issues (e.g., personnel change requests, threat of customer dissatisfaction, inability to deliver customer's outcome, delivery quality issues), and manages internal executive engagement for escalations, as needed. Establishes escalation standards and process improvements for practice and implements escalation management governance processes.

Understands customer and subcontractor obligations, and engages in obligation management. Drives Consulting Project Mangers to maintain the right contacts in service systems and target surveys. Champions the creation of feedback plans based on survey and constructive feedback. May serve on customer executive steering committees to represent as a Domain Sponsor to an engagement, in partnership with Account Aligned Team.

Oversees through Project Health Reviews that internal and external compliance requirements have been met.  Acts as an escalation point  where a compliance or security breach has been identified and to understand impact and ensure notification through correct channels. 

Contracting

Reviews and approves original contract and subsequent change requests. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer. Reviews and approves any subcontractor onboarding (e.g., purchase orders, invoice approvals).  

Presales

Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.

Planning

Sets expectations through the Solution Review Meeting Domain conditions of approval and throughout the engagement to tactically direct the Project Manager.

Monitoring and Controlling

Steps in to take remedial actions with Consulting Project Managers on specific engagements if key performance indicators (KPIs) or certain metrics are not at the quality levels required, to understand and remediate any issues.

Reviews risks and issues directly with Consulting Project Managers in Project Health Reviews. Acts as the primary escalation point back to the technical Domain and Account Aligned Teams to establish consensus and a unified message to the customer

Acts as primary escalation point for the technical domain for any technical issues. Overall, is accountable for the quality of the technical delivery of the engagement.

Reviews and approves customer change control processes from the technical domain.

Ensures Consulting Project Managers' adherence to internal financial rhythms of business (ROBs). Acts as primary escalation point for domain budgetary issues. Serves as the primary approver for the release of any Risk Reserve required on engagements

May be positioned as an Executive Steerco Member on customer engagements. Facilitates across organizational boundaries to gain consensus and direction on the delivery. .

Closure

Validates the customer sign off on Proof of Delivery/Delivery Acceptance Form.

Seeks themes in lessons learned and delivery constraints/issues, documents and socializes with relevant internal Microsoft teams to improve intellectual property (IP) and feed into continuous improvement.

Portfolio Management

Acts as centralized management for one or more project portfolio(s) to achieve strategic objectives. Oversees a broad portfolio of deliveries managed and supported by Consulting Project Managers. Liaises with other domains' Delivery Management (DM) Managers on complex multi-domain deliveries. Impacts global community to drive change and initiate additional customer outreach.

Proactively reviews portfolio health. Ensures challenged engagements receive support and are monitored to execute against Go-to-Green Plans. Establishes operational processes and standards to mitigate delivery issues for the organization to adopt. Ensures methodology, processes, and quality standards are consistently implemented and tools are leveraged appropriately. Monitors and manages metrics. Intervenes to course correct with Account Align stakeholder team and uses tools/dashboards to identify issues and inform solutions. Understands business implications, recommends insights for the business, and briefs senior-level leaders on proactive solutions.

Business Growth

Owns the financial health of the portfolio (e.g., revenue attainment; accurate forecasting and portfolio planning; cost management; utilization, skills and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing portfolio through next step proposals. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

Recognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for a sector(s) or geoarea(s). Innovates and implements long-term, strategic plans, in partnership with Account teams and other Services personnel, to shape new opportunities and sustainable growth for customer accounts for large or strategic opportunities.

Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Coaches team and Consulting Project Managers (CPMs) to identify new opportunities with customers and to accelerate delivery or prevent delivery delays. Proactively reshapes portfolio to maximize consumption and drive transformation deliveries.

Reviews new deals to quantify the expected outcomes are deliverable, risk process is managed, and that costs/resources and number of hours are correctly identified. Ensures the use, reuse and creation of intellectual property (IP) in delivery, as applicable.

Delivery Management

Ensures the right mix of internal/external resources are assigned in engagements to drive Microsoft's strategic use of onshore, offshore, nearshore, and partner delivery resource pools. Optimizes use of resources according to deal shaping and financial efficiency to maximize customer value.

Drives delivery excellence, maturity, and quality, leveraging Quality Assurance partners and organizations and ensuring appropriate use of Microsoft and industry methodologies. Oversees the successful delivery of Domain projects, ensuring proper project initiation is followed and documented both internally and externally using Service Delivery Methodology (SDM). Oversees the delivery team (Consulting Project Managers [CPMs]) as a primary escalation point for any delivery issues. Monitors the health and risk profile of individual projects through Project Health Reviews. Ensures that customers are surveyed for delivery satisfaction.

Qualifications

Required/Minimum Qualifications

6+ years of experience in consulting/professional services delivery, project management, or practice management

OR equivalent experience.

Additional or Preferred Qualifications

8+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs

OR Bachelor's Degree in related field AND 6+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs

OR equivalent experience.

Project Management Professional (PMP) certification.

2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).

Agile certification or Scrum Master certification.

Certification in relevant industry.

3+ years of people management experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.