We're currently looking for a Business Change Manager to join our Group Transformation Team.

The Business Change Manager (BCM) plays a key role in ensuring that all aspects of a change are appropriately considered and risks understood and mitigated. The BCM may manage a project or a series of projects to successful implementation in a timely manner in accordance with the business needs.

This is an exciting role allowing you to work closely with project managers and the operational team.

How will I add value in this role?

The Business Change Manager plays a key role within the change function with the following key responsibilities:

• Drive implementation of cross-functional complex change in Agent Sales and Customer Operation channels (including Customer Services, Billing, Collections, Provisioning, Live Chat and Order Management)
• Provide high level project management and leadership raising the profile of risks/opportunities and ensuring that solutions are agreed that work well for our customers
• Adhere to the Change Framework, ISO:9001 and other compliance standards as required
• Project / Change management methodology and tool sets
• Ensure lessons learnt are factored in to future projects
• Work in conjunction with functional leaders, project managers, business analysts, UAT and Business Readiness teams to ensure changes are understood, documented and delivered with high efficiency
• Mitigation of any challenges to the customer experience or the processes within a support model
• Management of the end to end operational readiness life cycle of major projects/change to ensure that all requirements are delivered and are fit for purpose for our customers (internal and external)
• Provide communication of upcoming change in advance of project launches or key milestones to ensure the business is fully engaged

What do I need in order to deliver this role?

Requirements:

• Experience in Operational or Project Coordinator role
• Microsoft office skills
• Excellent relationship management

Be great to also have:

• Project/Programme Qualification
• Experience managing a change
• Telco knowledge/Experience

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.