Customer Service Representative

Customer Service Representative

Job Overview

Kitchener, Ontario
Job Type
Part Time Job
Job ID
Date Posted
3 months ago
Raymond Catherine
Job Views

Job Description

As a Customer Service Representative at National Bank, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your courteous and friendly approach, you’ll deliver a people-centric experience to branch clients.

Your role

Welcome clients when they arrive and answer their questions

Help clients use our banking applications and ABMs

Listen to people’s needs and assess situations

Provide advice and offer made-to-measure transactional, investment, financing and insurance solutions

Build lasting business relationships 

Ensure client satisfaction and engagement

Refer clients to your colleagues for their specialized needs

Ensure adherence to compliance and risk management rules

Branches are open one evening per week, and some are open Saturdays.  A number of work schedules are possible and will vary depending on team members’ availability. This position reports to the Customer Service Manager. Every day, you will work with a team of experts specialized in investment, credit, and mortgage financing.  

Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals, and our colleagues do what they love. We rely on our colleagues to share knowledge and help one another. 

Required competencies:

Customer service experience, inclusive attitude and openness to diversity

Positive attitude and empathy for clients

Ability to communicate effectively in English and French

Preferred competencies:

Discipline, commitment to teamwork and eagerness to learn

Interest in technology and skilled in sharing knowledge

Ability to adapt to different situations

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning.  You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

After gaining relevant experience as a customer service representative in branch, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

Health and wellness program, including many benefits

Flexible group insurance

Defined benefit pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferred banking services

Volunteer program


Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

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