Aviva UK now have a vacancy for a Desk Surveyor in our Commercial Property team, reporting in to our Centre of Excellence (CoE) Desk Adjustor Lead. In this role, you will undertake (virtual) desk assessment of different types of home & commercial claims; driving excellence in the claims validation and routing process through effectively scoping work and defining the claims routing process using technical knowledge of the industry.

This is a strong and encouraging team that will help upskill individuals in the Commercial Property insurance space, especially for those that already have a foundation of building damage knowledge and qualifications. This team is modernising how it operates as we come out of the pandemic, and this individual will have a lot of influence on the strategy we use to disrupt the market going forward.

This person can work from any of our UK offices or be home-based as Aviva now uses “Smart Working.”

The role’s duties & responsibilities:

• Carrying out desk (virtual) assessment of claims where appropriate & route accordingly for physical (field) assessment to in-house or specialist teams

• Proactively keeping our customer and brokers updated, optimally communicating the repudiation of claims, and managing claim settlement cost

• Providing a customer focused & cost-effective service by managing claims from instruction to completion

• Investigating & negotiating property claims protectively in accordance with proficiency levels

• Identifying and flagging fraud & recoveries; reporting market, legal & technical trends & developments

• Supporting the delivery of any training/operational changes and rollout requirements within the CoE

Skills & Experience

We’re open to someone with either qualifications and experience with technical Building knowledge & experience of repair work on occupied premises (BDMA accreditations, HNC/HND, surveying qualifications, etc) and wants to pick up the insurance side, or those with good knowledge of the insurance industry related to home & commercial property damage and familiarity with desk surveying/loss adjusting. Other skills and experiences we’re looking for:

• Handling property claims at notification stage & appreciation of routing rules & capability needs to meet customer demand

• Strong technical skills & knowledge including planning (law and management), construction methods, design work, IT and Modern Methods of Construction (MMC)

• Project management awareness and ability to apply this to day to day running of claims

• Strong technical buildings experience - embracing current best methodologies, Building’s pathology, and schedule of rates awareness

• A track record of contract management

What will you get for this role?

• A salary of £30,000 to £40,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daniel Hopchet a call on 0121 234 7625 or send an email to Daniel.Hopchet@Aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.