Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Our Mission

We\'re on a journey to build the bank of the future, and we need your help. We’re continuing our extensive transformation Programme, with an investment of £3bn, redefining what a bank is from the inside out. Become part of our diverse team, and you\'ll experience a rare opportunity to impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows. We need people who can make this transformation a reality.

Want to know more?

The overall vision within the Payment, Fraud and Financial Crime Value Stream is to promote social well-being for our customers by enabling them to make and receive payments and protect them from fraud and financial crime.

We do this by supporting the Payments, Fraud and Financial Crime Business Areas in processing compliant, fast, secure and flexible transaction management services and covering rising threats from social engineering and real time payments by implementing new and improved digital ways of meeting and exceeding our customer needs.

Job Description

About the role:

We\'re looking to recruit a Scrum Master to coach one of the feature teams within the Fraud & Authentication Lab in the art of Agile delivery and drive relentless improvement. The successful candidate will also use their in-depth experience to play a leadership role in the Lab’s Method chapter, coaching other scrum masters and influencing improvements in teams across the Lab.

We believe that people don\'t fit neatly into roles, and we value everyone\'s individual skills, experience, and knowledge — it\'s what makes you awesome!

What follows is what you might find our Scum Masters mostly doing, but your experience will flex depending on the team’s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.

Here’s how you’ll make a difference

• You’ll be a change agent with a passion for working with people and teams to help them deliver their best work
• Improve facilitation of change using Agile methodology (as defined in the Scrum Guide), and the Group Transformation Principles and Practices within LBG
• Coach the team to understand Scrum theory, practices, rules and values and translate this into practice so it works for them
• Be a servant-leader for the team. Facilitate the team to become self-organised and focused on delivering the outcome for the customer
• Help maximise the value created by the Team.
• Identifying and then measure that which is important, and then driving interventions for relentless improvement

The successful candidate will demonstrate the following capabilities:

• Confidently applies and coaches/develops the team to develop a digital leadership mind-set. Believes in innovation and learns quickly from failures. Leads the way by experimenting with the latest technological and digital trends. Is forward-thinking and applies innovative solutions before others.
• Acts as the organisational authority and established specialist on adopting new ways of working. Enables regular and continuous product and service improvements for customers and clients.
• Builds partnerships and works collaboratively with others to meet shared objectives. For example, promotes a culture of collaboration across boundaries, where people can express themselves honestly; addresses major barriers to collaboration. Seeks out a broad range of perspectives to address issues.
• Works independently and provides guidance and training to others to reduce the risk of \'big bang\' delivery and proves the value predictions earlier by adopting an agile delivery approach.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, emphasises continuous improvement and quality outcomes across the organisation and with external partners. Facilitates organisation-wide adoption of best practices and lessons learned.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Together we\'ll make it possible...So what can we offer you in return?

You’ll be working to protect our customers from Fraud, a pursuit that truly aligns with the Bank’s goal to ‘Help Britain Prosper’. You’ll also have the chance to work on some of the most exciting products in the bank including the Dynamic Risk Engine, the ‘Bank-of-the-Future’ strategic fraud risk engine, leveraging machine learning and cloud hosting to protect our customers better than ever before. Finally, you’ll have the opportunity to work in a Lab that prides itself on its people and its culture; we make sure that turning up to work is a fun experience you’ll look forward to every day!

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

In Payments, Fraud and Financial Crime, we promote an inclusive and supportive culture - it\'s one of the many things our colleagues love about working with us. We\'re really keen to support all our colleagues in finding new opportunities, so if you\'re interested in one of our roles but have concerns about flexible working arrangements or additional support, please get in touch with our Hiring Managers who will be happy to discuss how we could support you in role.

Sound like you? Apply today, we’d love to hear from you...

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you\'ll continue to have opportunities to learn, grow and develop.

And if you’d like to find out more about why PFFC is a great place to work, check out this video.

You can also check out the PFFC hive site for more on PFFC and our Payments, Fraud & Financial Crime Teams

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

In order to meet regulatory requirements under the conduct rules, the Group expects that all colleagues applying for or undertaking a role which is covered by these rules must abide by them at all times. You must keep the interests of customers and clients at the forefront of your daily activities and exercise appropriate skill, diligence and integrity in all aspects of your role to avoid any breaches of the conduct rules.